Here’s a polished, sharper version that keeps your tone clear and firm without sounding over the top:
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We had a terrible experience at this hotel. From the moment we arrived, the receptionist was rude and unhelpful. She ignored us for about five minutes while doing her own thing, then checked us in with an attitude.
After a long drive, we went to our room only to find that the key didn’t work. We walked back to reception, and instead of apologizing, she casually said she wasn’t sure what happened and reactivated it. We tried again — still didn’t work. We had to go back a second time before she finally fixed it, again with no apology.
Once we finally got into the room, the issues continued. There was no AC, the flush barely worked, and there was no hair dryer. We asked the receptionist twice, and only after clear reluctance did she give us one.
Overall, the service and the room conditions were disappointing!