The concept of the hotel is excellent. It is a modernised set of traditional mexican homes. There are two pools. The hotel is very clean. The food is very good. The location is central and near to all attractions. My criticism is that there is no coffee machine/tea in the rooms, no robes or towels in the rooms to go out to the pools, one of the pools is next to the restaurant so is a bit odd you would be the only one in a swimming suit, no shower gel provided.

From start to end our stay was amazing! We were greeted with a choice of a complementary drink

The people working at the hotel super helpful

What a delightful, comfortable hotel. Our room and bathroom were both very large, clean and stylish. Service was good. The shower was huge, and the water hot. Breakfast included with room was generous and delicious—full breakfast meal from menu, good choices, plus juice and fruit and coffee and toasted baguette. Location is just 1 block from Cortez Palace and main square, two blocks from cathedral and Brady museum. We would be glad to stay here again.

Overrated …. Lack of basic maintenance such as loud noise on AC unit Mattress and towels old For price there are other 5 Star options Great and friendly staff on the other hand

Very nice staff, gardens and pool area attractive, good food.

Incredible service! A peaceful oasis in the heart of the Old Town. Staff were incredibly kind and quick to respond to any of my needs. They allowed me a an extra 30 min late checkout, and then was able to stay and have lunch an drinks begore departing

Great staff and beautiful grounds and very central.

Great

Every aspect of our two nights stay was excellent. Perfectly well manicured property. Very private but lush gardens. Amazing patios to dine, drink or just relax. Great culinary offerings. Extremely pleasant and attentive staff! Would go again in a heartbeat! Frank from Germany

The property was so beautiful and peaceful. More importantly though, the staff were incredibly friendly and helpful. The food in the restaurant was delicious and the spa service was wonderful. I will be back.

Excelente servicio al cliente! Muy bonito y acogedor

Included food was great!

There are not enough adequate words to describe our incredible stay at Las Casas!! we were a group of parents, traveling to Cuernavaca for the first time. None of us were familiar with the area… HOWEVER, Las Casas went above and beyond to make sure we had outstanding drivers too and from the airport. Rest assured, we were delivered safely. The hotel is incredibly charming and quiet. The staff knocked our socks off! They took beautiful care of us the entire week we were there. If we needed something, they didn’t hesitate to fill that need. Every member of the staff was friendly and caring. Our rooms were kept beautifully clean each day as were the grounds of our hotel. The on-site restaurant delivered meals we could only dream about. Breakfast, lunch and dinner.

The place looks great in photos, much different IRL. It's old, they had no hot water, the toilet broke within an hour, they had music playing and projected music videos on a wall visible from our room until well past 1:00 am. We paid for 3 nights in advance, one hour after arriving we had a family emergency and had to return to the US, they would not refund any of our money, and would not even let us use the credits from the nights we were not able to use to pay for food or drinks.

Once inside, the property was very cozy pleasant surroundings with great service from all staff members. Breakfast selection was also great. The closed street where the property entrance was located didn't feel safe. It was OK during the day, but not in the evening.

Beautiful!

The sink was clogged and was not fixed. The tub would not hold water. There was no fridge or kitchen in the suite. A few things didn’t work. And I paid almost $400 for 1 night. I will not be going back and if I could get a refund that would be great.

air condition not working properly

I little bit expensive for what was it