Todo estaba muy lindo!

Place is beautiful but the bed it’s super uncomfortable two twin beds attach each other is better to have a queen bed or a king bed but everything is beautiful

Everyone is very friendly and provide an outstanding service. Downside: the hotel do not honor what they offer. Our cabin didn't have wifi and they refused to provide the free breakfast offered.

Todo muy bonito, lo único es que falta capacitar al personal al momento del check out, ya que me fueron a buscar al parqueo cuando ya nos ibamos, para decirme que había ensuiado una toalla con un poquito maquillaje fácil. Las toallas son para eso para ensuciarse, y como hoteleros deberían de saber que ese material al meterse en la lavadora sale, así que no dejó de ser un poco incomodo que me fueran a buscar para decirme esa tontería. Definitivamente falta capacitación tanto al que llega hacer la limpieza a la habitación y que avisó a recepción, como al de recepción para manejar mejores criterios.

I had a bad experience. The place was hot inside and we couldn't open the windows there were no screens in the window. Also, when it start raining, we got so much water inside the place. Even my little girl she fell down.

We had bad experience at this hotel. We espent the night without power and water I don’t recommend it 👎

Will like it to be more clean but overall its great

The food is not good, we didn't like the rooms very much, little animal, the bed was hard, they didn't have utensils

Beautiful view of the volcano! They had a good restaurant on property and good hiking trails and offered tours to the volcano. It is a hidden gem for sure.

Good view, clean and friendly staff

It is a peaceful place with amazing views.

The water in the bathroom and kitchen did not drain and it was brown. I could not shower due to the unsanitary conditions and the room smelled horrible because of the water drainage problem. I would never stay here again. Very unsatisfied with this stay. Kindly requesting a refund. I have pictures of proof.

My room have leak

Beautiful scenery and area, but the wifi didn't work due to being so high up and secluded. There wasn’t any ac either, honestly didn’t need with the cool temperatures. Lastly the unit where we stayed had water leaks when it rained

If you have mobility issues do NOT stay at this hotel. To get to your room you have to go down stone stairs on a hill, to get out of it you have to climb all those stairs up. There is no wi-fi and no phone signal. Their restaurant is also down the hill with no access other than the stairs. The service at the restaurant was extremely slow. Took over 40 min to get a simple breakfast. Only one server for all the tables. The door to my room did not lock. I paid for two nights ended up staying only one. When checking out the guy at the reception did not even care to ask why I was leaving early. Instead he was trying to sell me coffee.

Beautiful place

The igloos were very unique. The view of the volcanos was mesmerizing and the staff were very sweet. The restaurant had delicious food as well.

The views

Everyone one was super nice, we had a very good server, and we got a free ride from the driver Kevin, he was super cool!

A must stay experience