Staff are super, rooms spotless, and food is perfectly spiced. And the views are outstanding.

Room, manager, old and dilapidated rooms

The view from the hotel is good and there ends the positives. I am sure some of the reviews here are made up. This hotel is located on an extremely steep and dangerous road. At night, it is completely dark and feels unsafe to walk—one wrong step and you could easily fall off. It is honestly shocking that a hotel would put guests at such risk. Further road that leads to the market passes thru a smelly garbage dump. So you are breathing heavy due to the slope and taking in that smell at the same time. The staff were completely unhelpful and reluctant to assist with luggage, despite the difficult access. To make matters worse, I gave clothes for laundry and some items went missing. This shows a serious lack of professionalism and accountability. Breakfast was mediocre at best, and the coffee was outright awful. Staff behavior throughout the stay was poor and indifferent, making guests feel like an inconvenience rather than welcomed. Overall, this place fails on safety, service, and basic hospitality. It feels like staying in a hostel. I will never stay here again and strongly advise others to stay away especially if you have families.

This hotel is located on an extremely steep and dangerous road. At night, it is completely dark and feels unsafe to walk—one wrong step and you could easily fall off. It is honestly shocking that a hotel would put guests at such risk. Further road that leads to the market passes thru a smelly garbage dump. So you are breathing heavy due to the slope and taking in that smell at the same time. The staff were completely unhelpful and reluctant to assist with luggage, despite the difficult access. To make matters worse, I gave clothes for laundry and some items went missing. This shows a serious lack of professionalism and accountability. Breakfast was mediocre at best, and the coffee was outright awful. Staff behavior throughout the stay was poor and indifferent, making guests feel like an inconvenience rather than welcomed. Overall, this place fails on safety, service, and basic hospitality. I will never stay here again and strongly advise others to stay away.

View is good from upper floors but the road is very bad

Every item in the breakfast was fresh and friendly staff

Wonderful views very helpful friendly staff good food options walkable to the town. Could do with a quiet curfew at 11pm as people very noisy till early hours and not much sleep perhaps a small change to hotel policy that quiet after 12 pm? Otherwise was very good stay and would recommend

Great location if you don’t plan on doing much else. The hotel is located on an incredibly steep hill with only a narrow side road to access it which makes taking the 15 minute walk in to town unappealing. The rooms are not very soundproofed and we found ourselves getting woken up at 7am by staff in the restaurant as our bathroom had a window which we couldn’t close which opened to the restaurant. You can hear everything that happens outside around the pool which makes sleeping in hard Incredible views of Ella

The view is very scenic and beautiful, but the hotel itself is old. Expect old-school room and bathroom. Sadly what it lacks in comfort and modernity, it doesn't make up with charm. The restaurant was bad (we didn't finish our plates) and while they boast about rich breakfast selection, the quality is lacking (we had so many nice breakfast in Sri Lanka, it's a shame!). Also the wifi wasn't functioning (even after staff intervention, we would connect but it was off and we resorted to using data).

Wow—best view on town! When I got to the property, I felt like “I don’t even need to go hiking, this view beats anything I could hike to.” You can literally see and hear a waterfall from the balcony! Super nice staff, good food, including a particularly nice breakfast spread. A little bit of a pain to hike up there from town, but doable in 10 minutes or a very short tuktuk. Room was perfectly good. Only quibble was that the walls (even though it was clear they had been padded) were very thin.

.

The views were amazing, room was big and clean, there is a steep walk to the hotel but staff helped with bags, the breakfast was average, overall a nice place to stay with friendly staff and views were unreal

Beautiful views of Adams peak and Ella Rock. The room was large with 4-poster beds. Staff were friendly and breakfast buffet was good. Lots of steps to the room. Highly recommend.

.

We really enjoyed our stay here. The view from the property is amazing. The staff here made our stay. Thusara and thushan were so accommodating and friendly it was sad to leave them. Also the walk into town isn’t far you can cut through over the train tracks. We had breakfast included and they have a decent variety of food. There were a couple improvements needed on the room our mattress was really average. It’s really light and you can hear everything going on down in the restaurant area. The shower works really well but the bathroom looks very tired.

Good location, but needs a bit of renovating. Quite noisy at times, but friendly staff.

Entrance to Hotel very inconvenient. Suitcases had to be carried up from the parking lot

The view was stunning and the staff were excellent. The manager went above and beyond when we accidentlay left a bag in a tuk tuk. Beautiful place, wonderful people

Lovely hotel. Staff were extremely nice and welcoming. Great pool with a brilliant view. nice rooms with the best breakfast. Excellent value for money, would definitely recommend.

Whether good, no fridges in room ,no TV in the room and no AC in the rooms service was good, but too much climb to get to the rooms.