Overall Ratings & Reviews Hotel Milam, Michelin Key winner

Excellent luxury experience. We loved to soend our honeymoon at Milam. We would definitely come back in the future

Hotel was absolutely stunning! The pool in the room was a nice touch and very unique .

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Very nice and clean hotel.

Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!

Ara, the hotel concierge, made our stay truly special. She reached out before our arrival to see how she could assist, which was greatly appreciated. We were celebrating my wife’s birthday, and Ara helped surprise her with beautiful decorations, flowers, and a cake delivered to our room. She also recommended and reserved an excellent restaurant for the occasion. When my daughter-in-law fell ill, Ara promptly arranged for a doctor to visit our room—thanks to her, she recovered quickly and didn’t miss a moment of the trip. Ara’s care and attention went above and beyond—we can’t thank her enough for making our stay such a wonderful experience. We stayed in the Premium Room, which was ideal for our family. It had four bedrooms and a detached common area with a kitchen and living room—perfect for spending time together comfortably.

I had a wonderful stay at hotel Milam! The food was delicious the staff were very pleasant and it was such a peaceful environment that we didn’t even need to go to the beach. I’d definitely revisit in the future. Also shoutout to Jay at the front desk his customer service was superb!

A beautiful property with attentive and friendly staff! The restaurant food was amazing!!

Property look exactly like website. Staff were welcoming and helpful. Jay and Hy-me (please forgive me if the spelling is incorrect) were exceptional and took care of our needs. Great quiet couples getaway will definitely return.

My husband and I went to relax and enjoy his birthday! The hotel was amazing!

Absolutely stunning !

Excellent customer service and very Clean rooms. Exceptional service everybody was so nice they mad my stay very comfortable. I highly recommend.

I can’t say enough great things about my 6 days at Hotel Milam. I stayed in one of the private residences with friends. It was the perfect combination of privacy and top notch attentiveness from the wonderful staff. The rooms and grounds were very clean. The food was wonderful. We rarely felt like leaving the hotel. The vibe is serene and not crowded. I wouldn’t suggest it if you are looking for a loud party scene. It is a bit off the beaten path so taxis are a must. If you are looking to relax, eat great food, enjoy the spa, and appreciate an attentive staff then you won’t regret staying here.

You will not be disappointed!

Our group of 5 girls loved hotel, it was close to everything, 10 min drive to downtown and 15 mins to the beach. We had private transportation for our whole trip so it is convenient. The hotel is really nice, it has the Tulum jungle vibe. We got the 4 bedroom villas and loved it. Front desk was very helpful ans responsive thru WhatsApp when we needed something. We would definitely come back and stay here again.

We had SUCH. Great time at this hotel. The service was fantastic, the front desk was always a WhatsApp away and worked so hard to make our trip unforgettable. We had so many great meals at the restaurant with fantastic drinks and every server was sweet and friendly. Will definitely recommend to anyone considering coming to tulum for a healing getaway.

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Serene and peaceful stay, would definitely recommend!

We stayed at Hotel Milam from April 9–13 to celebrate our 10-year anniversary, and it was the perfect romantic escape. From the moment we walked into the breathtaking entrance, we were met with serene vibes and warm hospitality. A welcome drink was offered upon arrival, setting the tone for a peaceful and luxurious stay. I had pre-arranged one of their romantic packages, and my wife was surprised with a beautiful room setup, balloons, candles, and rose petals. The room itself was spotless, modern, and relaxing. We especially loved the private pool inside our room. It added so much comfort and privacy. One of our favorite features was the outdoor shower. Bathing under the open sky felt peaceful and grounding, truly connecting us with nature. We also enjoyed a couples massage at Xunáan Spa, located right on the property. It was one of the best massages we’ve ever had; deeply relaxing and incredibly thorough, with attention to every inch of the body. Every part of our stay felt intentional and soothing, and the staff were kind, helpful, and professional throughout. If you’re looking for a stylish, romantic getaway in Tulum, Hotel Milam is it. We’ll cherish this trip forever and can’t wait to return.

Everything I expected. The service was really good. Def looks like the photos. 10/10