Customer oriented Staff,cleanness great breakfast location

Very good service

Good hotel in a good location they have the added bonus that they will store your luggage until you return from Machu Picchu I think they should advertise that more as everyone needs this service due to the train and coach rules regarding travel and they are the only way to reach Machu Picchu

Poor overall. Room was ridiculously small. Breakfast was poor. Returned after Inca Trail for one night, positively was moved to a much bigger room that even had a jacuzzi but there was no hot water plus, staff lost the key to the room - had to wait 20 mins to get back in, with various staff members running around trying to find the key. Positively, staff helpful overall and massive room to leave bags when doing Inca trail.

All was good

Badly insulated room, from noise and smells. Noisy backyard throughout the night. And was woken up at 5am from breakfast being cooked downstairs, smell of sausages and eggs filled the whole room.

The staff was great.

Boutique hotel with charming architectural details

The staff was amazing food was great. Close to San Pedro market. 7 min walk to plaza de armas. It was very convenient for all tours

This not a luxury property but it is a great one to experience the charm of Cusco. It is clean and comfortable with traditional design which in itself was a treat and the location is central in the middle of the local life. It was easy to walk around and see the sights, including the central market.

Everything is excellent! Great service, great buffet breakfast, friendly staff, cleanliness, free coco tea everyday. Highly recommended!

Convieniant location outside the tourist zone but very walkable

This hotel gives you a good stay for cheap price. However lacking some room amentites and wifi at times.

Staff very super nice , room very clean and good location

We booked a twin room with Jacuzzi, the check in desk refused to honor the booking repeatedly saying that they were sold out or the manager is not here, when we eventually got to the manager , he said that they don’t work with Expedia and their website description was inaccurate and refused to move us to another room, the room was in bad shape with no towel racks or soap holders, extremely tight for 2 people, then they tried to stick us with additional charges for using cc to pay, will never stay here again

Great hotel, great location, great staff, nice rooms.

Staff was able to help me out at 1 in the morning for check in. Staff was friendly and knew all of the spots for local food and shops. Rooms are sapcious and very clean.

Its old world charm was so comfortable and the staff/service would be hard to match anywhere.

Great place to stay in Cusco. Highly recommend!

Staff were very helpful. Thank you