This is probably the best hotel I have ever stayed at. We splurged and got a suite with a private onsen and it was 100% worth it. The staff were incredibly helpful. Everything was taken care of. The food was AMAZING. My only regret is not staying longer.

Highly recommend this luxurious onsen for a relaxing stay. The meals were so delicious. Our rooms were super comfortable with private hot springs bath and the public bath was lovely as well. The staff were very helpful. I would be very happy to stay here again.

Great everything

We stayed for only 1 evening but the hotel was exceptional. The hotel is beautiful and set in a gorgeous forested backdrop. The staff are very pleasant and very helpful. Their English overall was good. I highly recommend a stay here. It is a unique experience with both public onsen baths overlooking the mountains or a private onsen bath in your beautifully layed out well appointed room. Pajamas and traditional clothing is provided and encouraged to wear to your personally curated dinner. If you want a spa service book ahead. If you are in hurry to get to your next destination consider hiring a car service as check out time is very busy and there can be some trouble getting a cab. Overall it was excellent.

Overall lovely property. Room was spacious and comfortable. Nice decor. Great beds. Excellent amenities. In room spa bath very nice. Staff extremely attentive and gracious. Shuttle service into Goran Station nearby much appreciated. We were here just one night. Included dinner and breakfast. Set menus. Too much food, to be honest. Staff seemed to recognize this and were almost apologetic about it. Clearly most people find it to be too much. It was quite good. And nicely prepared and presented. Of course not suggesting this is a fault, but just an observation. Our arrival was around noon and we weren’t able to check in. There was nothing to do on the property so we went into Gora Station. Recommend against showing up before check in time if you can avoid it. We weren’t previously aware of the Hakone Tozan railway that runs from Hakone Yumoto to Gara Station. We took this train on our departure. It’s a magnificent 40 minute ride through lush woods and valleys with amazing views of the surrounding mountains. Highly recommended.

The property was great, the room was beautiful but unfortunately the service was pretty bad. The staff weren’t as nice and accommodating as I was expecting at that level of hotel.

Amazing hotel. Service level beat expectations. Food was among the best I have ever had. Definitely will be back!!

The rooms were incredible - clean and stocked with all essentials, including pjs and traditional attire to wear around the hotel. We had a private onsen which not only was relaxing, but actually improved our skin!! We learned after that the spring water has healing effects. The staff were very attentive. Last but not least the food was exceptional - we opted for the traditional Japanese dinner and every course was Michelin level curated. They also accommodated my very specific allergy (allium). Our only complaint was that it was too much food - we couldn’t believe how many courses there were. Breakfast was also incredible.

Hotel, facilities and staff were all excellent. Not the cheapest but 100% worth every penny. You can also contact the hotel before hand for a free pick up from Gora station which is really easy to get to from Odawara or Tokyo station.

So nice place 😘

The atmosphere, facility, food and services are perfect I really recommended this amazing place to stay. the only one complian about was that it was hard to call and communicate with them

Beautiful Hotel, amazing staff and great food

Great service, very private

The best service and best food I have experienced in Japan

Fantastic stay.

Fufu always make great hotel, we had a wonderful relaxing trip. The service, food, private onsen everything is excellent. Looking forward to come back again

Everything on Fufu Hakone was excellent except the spa and massage. I booked the recommended spa & massage package of 120 minutes costing 20,000 Yen, but was only given the service of 75 minutes including changing time, bathing and sand spa which lasted 25 minutes, the massage was only 50 minutes. I felt I was being short changed after the session and raised question to the massage lady without any acceptable answer.

Room is modern and very comfortable. Meal is also excellent

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服務十分之好