Fantastic hotel

Good room and bed, very good breakfast with a lovely view

Excellent staff and hotel.

Great location for a work trip. The rooms are large, comfortable and well kept. Breakfast at the top floor has a good variety and quality. Only complaint would be the room facing the main station can be quite loud if the window is open.

Overall a very nice hotel - staff made my wife and friend pay city Tax for two nights, two people each. Even though we only stayed one night and I paid the city tax the night before. After a bit of complaining and a couple front desk people refunds were made -- but, it was very sad to see this type of behavior from such a nice facility.

The hotel itself was very nice, clean and comfortable, however the service we received due to a double room charge was less than ideal. Not only were we charged twice for the room it was extremely difficult to get a refund. The hotel would

Relaxing in the sauna and steam room after a long day of sightseeing was what we needed. The breakfast buffet was ok but signage for vegan items were lacking. Staff were able to assist me with funding suitable options.

Very beautiful hotel, the breakfast was amazing but surprised to see small bed.

The hotel has potential, the hotel itself was clean, and the location was great. Those were the highlights. Unfortunately, the rest of my experience was a letdown, mostly due to a lack of attention to basic details that really matter during a stay. Check-in was quick and easy, so I was optimistic at first. But once I got to the room, I noticed there were no towels. I had to head back down to request them. Then, when I went to take a shower, I realized there was no body soap either. Since it was late, I waited until the next day to ask for it. I left a note in the room, not realizing that housekeeping isn’t done daily. Since no one came in, the soap wasn’t replenished. Later that evening, I stopped by the front desk again and mentioned it. The young woman at the desk indicated that she’d take care of it, but when I returned hours later, the soap still hadn’t been delivered. I ended up going back down a second time to ask again this time, the gentleman at the desk apologized stating that his coworker probably forgot and handed me the soap and lotion, which also hadn't been in the room. Honestly, if certain amenities are offered, they should be there from the start. As a guest, I shouldn’t have to keep going back and forth to the front desk just to get basic essentials like towels or soap. The hotel has potential, but the lack of attention to these small, important details made the stay feel frustrating and incomplete to say the least.

The ATLANTIC Hotel was exactly what I was looking for! An upscale hotel near the Heidelberg Main Train Station, which had a cafe and an excellent restaurant. I was worried about train noise, but never heard a thing. It was like watching a silent movie. The Local Bus Stop was a few hundred feet from the hotel entrance, behind the tourist information building. The tourist office even sells tickets to Heidelberg Castle and the Funicular to get up and back. Very convenient! Took the bus to the University Plaza and the Funicular was at the end of the street. Decided to take an Uber back to hotel for less than $10. The Atlantic Hotel is basically a 5 star hotel with a 3 star price.

Rooms comfortable. Rooftop bar was the highlight.

After a long day of train travel, I was immediately impressed by the location. My room was beautiful, and the rooftop restaurant and bar were simply fantastic. Even without a reservation, the staff were wonderfully accommodating and found me a table. I ordered the steak—and I can honestly say I’m still thinking about it! It was the perfect ending to a lovely evening and a wonderful stay.

Phenomenal breakfast

It was good

The hotel was very modern. The rooms were clean and comfortable. The rooftop breakfast area and bar was very nice. I would stay here again if attending a conference at the congress centre.

The hotel is very good as architecture and in size. Very nice view on top of the Floor. Where you have your breakfast. And the breakfast is also very nice. If you have a car, the parking is very convenient. The rooms are luxurious, but the service is the problem. We arrived in our room after a long day trip and the housekeeping did not clean the room or change the glasses. We have two separate beds and the housekeeping only did one of them. They didn’t change the towels and so on so when I called the reception and asked what happened they said they were short on staff. This is nonsense because the housekeeping was already in the room and they did only the bed and they left. Also, the day we arrived was one of the hottest day and the air conditioning was not working properly so I asked for a technician they didn’t have a technician at that moment. Next day I have asked for the technician again and they said they will go into the room and fix the problem but when I arrived in my room in the afternoon, nothing was fixed so I called the reception again. They said this is how their air conditioning works so they are telling you stories about housekeeping and technician just to postpone you. If its a hot day, the room is hot too. So overall I liked the hotel but did not enjoy the service.

Deborah was very helpful during breakfast buffet.

Good location and breakfast is amazing.

Great location and central with the train station. Very nice accommodations as well.

Impressed with the hotel. Will definitely stay again when I’m in the area.