One star of five
The overall experience at SOUS44 was extremely disappointing.The room cleanliness was unacceptable blankets, sheets, and pillows were clearly not clean!We found other people’s hair on the bedding and a noticeable layer of dust on the furniture, which shows very poor housekeeping standards.What made the situation even worse is that I personally witnessed staff trying to replace our “dirty” pillows and sheets with supposedly “new and freshly washed” ones yet they also had visible hair on them. Despite their claims that everything came straight from the laundry, the condition proved otherwise.
We asked to be moved to another room, but at first the receptionist said that all rooms were occupied.Only after we insisted and forced the staff member to contact the manager did they finally offer us another room. Unfortunately, even in the new room there were hairs on the bedding again. This clearly shows poor internal organization and a lack of control over room availability the staff themselves do not seem to know which rooms are free and which are not.Such conditions are unacceptable for any hotel, regardless of price category.Hygiene is a basic requirement, not a bonus!!!The only positive aspect is the location. It is convenient and allows easy access to different parts of Budapest. Howevereven a good location cannot compensate for such low standards of cleanliness and service.