Overall Ratings & Reviews Zedwell Underground Hotel Tottenham Court Road

Avoid this hotel if you're expecting basic amenities. Despite charging upwards of £200 per night, this hotel lacks essential furnishings such as a chair, table, wardrobe, hair dryer, and iron. The room includes only two beds, four bath towels, and one small towel—nothing more. There are additional charges for early check-in, late check-out, and even luggage storage. One major concern is the inconsistent fee waivers, which appear to be applied based on nationality or race. This is deeply troubling and reflects poorly on the management. The bathroom design is also impractical—no sliding doors mean water easily spills onto the floor, creating a mess. The only notable feature is its underground setting, which might appeal to some seeking a unique experience. Otherwise, it's hard to justify the cost or the lack of hospitality

The property unique and quite . There was no hairdryer or anything to use if you wanted a drink in the night

Felt very small and claustrophobic. Also found a bug in the bed In the morning so not good!

We arrived early so decided to go to drop the bags off at the hotel since we were too early for check in. We got told we were unable to check in early however the group of girls next to us just got checked in and let to their rooms. After asking if i could leave the bag at the hotel until we checked in I got told there was a £15 charge just to leave a bag in a room which i found completely ridiculous and if i knew this i probably would not have booked this hotel as it is an absolute scam and does not state this anywhere in the description. We came to check in and there was flies in my sink in the bathroom and on the roof so went up to reception and they did give me a different room no hassle but they did not seem bothered at all about it nor an apology. I work in a hotel and stayed in many and never once have i come across fees to leave your bag somewhere or the staff to seem so unbothered by a complaint. However the rooms are just as shown and bed is very comfortable. There is not much noise or bother when your in the room. There are plugs right above the bed which is very handy and a light switch. I would probably not stay here again just because of the reasons stated above and for £600 for 2 nights i would expect a little bit more friendliness and consideration when complaints are brought up.

Terrible design. The low, futon style bed was bad enough, but the lack of a chair or wardrobe of set of draws meant I had my bag on the floor with no where to put anything. Actually felt I was living on the floor. Bed never made - is this a Zedwell thing? Won’t be booking this property, or indeed, Zedwell hotels again.

Asked for extra pillows which never arrived. Aircon wasnt working properly so was a hot room with 4 of us in.

Such a convenient location close to subway

Impossible to contact anyone at this whole chain about lost property. No functioning phone line.

Had 2 rooms for 3 nights. One room the A/C didn’t work, and the other had bed bugs. I spoke to 3 different managers on duty and best they would do was put on clean sheets in one room and a fan in the other. Asked to at minimum comp my $40 for early check in that was charged, but nothing. Other than the location being great, nothing else is worth the stay. I’ve never left a negative review but felt this one was necessary to do.

Had a 1 night stay with my wife, location is great for the theatres and shopping. The only thing I would complain about was that the beds are on the small size and I should have asked for extra pillows. Wouldn’t stay for more than 1 night… but for a place to sleep and that’s all, you could do a lot worse!

My daughter came in with serious jet lag and I kept misplacing my key card (or forgetting to bring the card when exiting my room😬). The staff members were gracious each time I went to get another key card. Polite and courteous behavior every time I interacted with them from the front desk to the cleaning crew. The price was also about 1/3 the amount compared to neighboring hotels. Lastly, how cool is it to be 5 stories underground

Too deep underground for comfort! My bed was really uncomfortable too and realised in the morning that the mattress was upside-down… I.e. someone had fully made the bed with the bottom of the mattress facing up and the mattress topper underneath.

It was a nice room comfortable and modern

2 days with my wife. New experience.

The hallways to the rooms had a rather unpleasant smell, but the rooms themselves were nice. Spacious and comfortable, got the job done. You might hear a few rumbles from the underground railway passing by, or creaks and squeaks from what may be the plumbing. Since it’s underground, you will have no sense of time. But if your goal is to simply have somewhere to freshen up and sleep right in the middle of the West End, this is the place to be!

All absolutely fine but loud plumbing so every time someone ran a tap there was a loud clanking noise which woke me up several times

DO NOT STAY AT THIS HOTEL, unless you like the sound and vibrations of tube trains rumbling throughout the night.

Basic but comfortable, really well located. The only downside really is that it would be nice to have a brighter lighting option as it's quite difficult to get ready with the low lighting.

This was an interesting property to say the least. I didn’t like the fact that because it was underground, I had no cell service. But, I especially didn’t like the lack of amenities and space in the rooms. The air conditioning did not work, and upon my arrival, the people who greeted me weren’t the friendliest. Overall the room served its purpose, but the stay was not enjoyable

The reception is 4 levels down, the chap lacked personality and warmth. The room was 5 floors down. You could hear quite a lot of strange noises I can only put down to plumbing? The room was a bed (not uncomfortable but very low), and a bathroom. It felt a little like a clean new prison cell with obviously no window being 5 floors underground.