Dear Mr./Ms. Dien, Thank you for taking the time to write a positive review. We are delighted to hear that you and your elderly companion enjoyed your stay with us. We are glad that the swimming pool was a great place to relax and cool off after your climb up Mount Rinjani, and we are also happy that the hotel is close to Lombok Airport, making your travel more convenient. Thank you for trusting us and recommending and booking our hotel for your colleagues. We greatly appreciate it and hope to welcome you back again next time for an even more memorable experience. Sincerely, Ivan, Front Office Manager

Dear Mr./Ms. Dien, Thank you for sharing your experience at the Swissôtel-Belcourt Lombok. We are delighted to hear that your husband found our food delicious and satisfying. Such compliments mean a great deal to our team, as we strive to provide the best service and quality to all our guests. We hope to welcome you and your family back for another enjoyable stay in the future. Sincerely, Ivan, Front Office Manager

Dear Valued Guest, Warm greetings from Swissôtel-Belcourt Lombok. Thank you for your kind review. We are delighted to hear that you enjoyed our food, the hotel's convenient location near the airport, and the clean and fragrant rooms. Your compliments motivate us to continue providing the best service to all our guests. We look forward to welcoming you back in the future. Sincerely, Ivan, Front Office Manager

Dear Mr. Gifari, Sincerely yours, Swissôtel Lombok. Thank you for your excellent review—superb, luxurious, comfortable and peaceful. We are delighted to hear you enjoyed your stay with us. We appreciate your rating of 8.5 and we greatly admire it. However, if you found your experience so satisfying, we invite you to increase your rating to 10 to fully reflect your positive experience. Conversely, if there was anything unsatisfactory, we welcome your feedback so that we can further improve the quality of our service. Thank you for your trust and we look forward to welcoming you back for an even better experience. Sincerely, Ivan, Front Office Manager

Dear Valued Guest, Warm greetings from Swiss-Belcourt Lombok. Thank you very much for your kind words and for recommending us. We’re delighted to hear that you enjoyed our service and found our team friendly and welcoming—it truly means a lot to us. Your feedback motivates us to continue delivering the best experience for all our guests. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Iwan Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to know that your overall stay was comfortable and suitable for your transit needs. However, we truly regret to hear that your breakfast experience did not meet expectations. Please accept our sincere apologies for the disappointment caused. Your feedback regarding the food quality has been noted and will be shared with our culinary team for immediate review and improvement. We genuinely appreciate your comments, as they help us enhance our services for future guests. We hope to have another opportunity to welcome you back and provide you with a much better dining experience. Sincerely yours, Iwan Front Office Manager

Dear Mr. Siam Sudin, Thank you for your positive review. We are delighted to hear that you found our hotel clean, comfortable, and well-serviced. Your satisfaction is our top priority. We hope to welcome you back for another stay in the future. Sincerely, Ivan, Front Office Manager

Dear guest, thank you very much for your kind review. We are delighted to hear that our hotel is an ideal choice for transit travelers. Our excellent location near the airport makes us the perfect choice for guests seeking a comfortable stay, especially those staying before or after their trip. We look forward to welcoming you back again. Thank you. Front Desk Manager, Li Wan

Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We apologize that the air conditioning in your room was not sufficiently cool, especially for a larger room, which may have made your stay less comfortable than it should have been. We appreciate your feedback and have forwarded it to the relevant team for investigation and improvement to prevent this from happening again. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Ivan, Front Office Manager

Dear Mrs. Oski, From Swiss-Belcourt Hotel: Thank you for taking the time to write a review of your stay. We are delighted to hear that you found our hotel spacious and conveniently located near the airport a positive aspect of your stay. However, we apologize for the inconvenience caused by the air conditioning leak in your Executive Room. We have forwarded your feedback to our engineering team for immediate action. We also appreciate your comments regarding the variety of the breakfast menu and the challenges of food delivery costs due to the hotel's relatively distance from the city center. Your review is very important to us for future improvements to enhance guest comfort. Thank you for choosing Swiss-Belcourt, and we look forward to welcoming you back for an even better experience. Sincerely, Ivan, Front Office Manager

Dear Ms. Ika, Thank you for your review and feedback. We are pleased to hear that the hotel's location near the airport made your journey more convenient. For more information, we offer a free shuttle service during specified times, and a paid shuttle service for 60,000 Rupiah outside of those times. We apologize if this information was not provided correctly earlier. Your feedback is very important to us in evaluating how to further improve our services. We hope to welcome you back again in the future. Sincerely, Ivan, Front Office Manager

Hi Noit, Thank you for your kind review. We are truly delighted to hear that you consider our hotel as the best choice near the airport and appreciate your recommendation. Your positive feedback means a lot to us and motivates our team to continue delivering excellent service. We look forward to welcoming you again in the near future. Sincerely yours, Iwan, Front Office Manager

Hi Noit, Warm greetings from Swiss-Belcourt Lombok. Thank you very much for your kind review and recommendation. We are delighted to know that you enjoyed our convenient location near the airport and had a pleasant stay with us. Your positive feedback truly motivates our team to continue delivering the best service to all our guests. We look forward to welcoming you back to Swiss-Belcourt Lombok on your next visit to Lombok. Warm regards, Iwan

Hello Rhea, thank you for your review. We are delighted to hear that you enjoyed Swiss-Belcourt Lombok's location near the airport, making it convenient for guests arriving by flight or connecting. We understand that the distance to the city center might seem a bit far, but our location is designed to provide guests with quick access to the airport and a quieter atmosphere. We hope to welcome you back to Swiss-Belcourt Lombok on your next visit. Sincerely, Iwan

Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location near Praya Airport, as well as the cleanliness of the room and the quality of our room service. It is also great to know that our team made a positive impression with their friendliness and helpfulness. Your kind words truly motivate us to continue delivering excellent service. We look forward to welcoming you again in the near future. Sincerely yours, Iwan, Front Office Manager

Dear Mr. Abdul, Thank you for your review. We are delighted to hear that you enjoyed the hotel's location near the airport, which made your journey more convenient. We hope our excellent location provided you with comfort, especially for guests with scheduled flights. We look forward to welcoming you back in the future. Thank you for your visit. Sincerely, Ivan

Dear Ricky, Thank you for your review. We are delighted to hear that our free airport transfer service was very beneficial during your trip. We are committed to providing convenience to our guests, especially those with scheduled flights. We hope our facilities and services continue to provide you with comfort. We look forward to welcoming you back on your next visit. Thank you for your trust. Sincerely, Ivan

Dear Novita, Thank you for your review. We are delighted to hear that you were impressed with the cleanliness of the room and the hotel's location near the airport. We also appreciate your suggestions regarding the surrounding area. Although dining options are limited, we are pleased to know that our room service was very helpful during your stay. Thank you for your visit, and we hope to welcome you back for another memorable stay. Sincerely, Ivan

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that our staff were friendly and able to provide flexible assistance during the check-in process, especially as you were onward traveling. We are committed to providing the best service and assisting our guests in every way to make your stay as comfortable as possible. We greatly appreciate your review and hope to welcome you back on your next visit. Sincerely, Ivan - Swiss-Belcourt Lombok

Dear Vivi, Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's location near the airport, the spacious rooms, the large bed, and the clean bathroom. We greatly appreciate your positive experience during your stay with us and hope to welcome you back on your next visit. Sincerely, Ivan - Swiss-Belcourt Lombok