Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your positive review. We are delighted to know that the friendliness and assistance of our staff, the hotel's excellent central location, and the varied breakfast options we offer contributed to a memorable stay. This positive review encourages our entire team to maintain and improve the quality of our service, facilities, and food to ensure every guest has the best possible experience with us. Thank you again for your trust and review. We hope to welcome you back in the future for an even more memorable and excellent experience at Alana Malang Hotel. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your warm and memorable experience during your stay at The Alana Malang Hotel. We greatly appreciate your positive and enthusiastic review. We are delighted to know that the warm welcome from our concierge team upon check-in created a positive impression, as did the complimentary lunch provided upon check-in. We believe that our guests' comfort from the moment they arrive is paramount. We are pleased to know that our comfortable and modern rooms, equipped with smart in-room amenities, provided a memorable stay, along with stunning views of Malang city. Furthermore, we are proud to know that our varied breakfast menu and the friendliness of all our staff added to your comfort during your stay. We are delighted that the complimentary cake was a small part of your positive experience with us. Your positive feedback and support are a great inspiration to our entire team in providing the best service and creating memorable stays for all our guests again. Thank you for your trust and wonderful review. We hope to welcome you back on your next visit to Malang for an even more memorable experience with us at The Alana Malang Hotel. Sincerely, The Management Team, The Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience at Alana Malang Hotel. We greatly appreciate your positive review. We are delighted to know that your stay with us was comfortable and met your expectations. Guest satisfaction is our top priority, so knowing that your visit was pleasant is a source of pride for our entire team. This positive review encourages us to maintain and improve the quality of our service, facilities, and comfort for all our guests. Thank you again for your trust and review. We hope to welcome you back in the future for an even more memorable and enjoyable experience at Alana Malang Hotel. Sincerely, The Management Team, Alana Malang Hotel

Dear Mr./Ms. Rebi M., Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your positive comments and feedback. We are delighted to know that the friendliness of our staff, the cleanliness of your rooms, and the hotel's convenient location near the city center provided you with a memorable stay during your visit to Malang. Your feedback is a very meaningful expression of our gratitude and inspires our entire team to strive to maintain and improve the quality of our service, facilities, and comfort for all our guests. Thank you again for your trust and feedback. We look forward to welcoming you back in the future for an even more memorable and enjoyable experience at Alana Malang Hotel. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your first stay experience at Alana Malang Hotel. We greatly appreciate your positive review. We are delighted to hear that the facilities and activities offered, especially the children's activities, provided a memorable experience during your stay. We are particularly pleased to hear that the quick check-in process, friendly staff, and the complimentary room upgrade added to your comfort. Furthermore, we are proud to know that the swimming pool, fitness center, and jogging track are well-maintained and contributed to a more meaningful stay. Your positive feedback and desire to return to Malang are a great inspiration to our entire team for continuing to provide the best service and experience to all our guests. Thank you again for your trust and review. We look forward to welcoming you back to Alana Malang Hotel on your next visit. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience at Alana Malang Hotel. We greatly appreciate your positive review. We are delighted to know that the hotel's cleanliness, warm and comfortable atmosphere, and the beautiful Sky Lounge provided a memorable experience during your stay. This positive review encourages our entire team to maintain and improve the quality of our service, facilities, and comfort so that all guests can have the best possible experience with us. Thank you again for your trust and review. We hope to welcome you back in the future for an even more memorable and enjoyable experience at Alana Malang Hotel. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience during your stay at The Alana Malang Hotel. We greatly appreciate your feedback and concern. We apologize for any inconvenience you may have experienced regarding the parking area and vehicle placement while using the valet service. We understand your concern when your vehicle was exposed to heat and rain, especially when water entered the car door area. This is certainly not an experience we wish to provide to all our guests. Your feedback will be taken seriously, and we will immediately work with the relevant teams to assess the parking area and vehicle placement management to minimize similar incidents in the future. We greatly appreciate your understanding and constructive feedback, which helps us further improve and enhance the quality of our services. Thank you again for your trust and review. We hope to welcome you back in the future for an even more comfortable and memorable experience at The Alana Malang Hotel. Sincerely, The Management Team, The Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience at Alana Malang Hotel. We greatly appreciate your positive comments and feedback. We are delighted to know that the cleanliness of the hotel, the comfort of the rooms, the variety and taste of the breakfast, and the service from our staff provided a memorable experience during your stay. We are especially pleased to know that your room request has been fulfilled, which will further enhance your comfort during your stay. We also appreciate your feedback regarding the size of the swimming pool. We understand that this facility may not fully meet your expectations, and this feedback will be taken into consideration for future improvements to the quality of our facilities. Your positive comments and desire to return are a great inspiration to our entire team in providing the best possible service and experience for all our guests. Thank you again for your trust and review. We hope to welcome you back to Alana Malang Hotel for your next stay. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to provide a detailed review and feedback regarding your stay at The Alana Malang Hotel. We greatly appreciate your kind compliments and constructive criticism. We are delighted to hear that the excellent location, modern design, cleanliness of the rooms, in-room technology amenities, diverse breakfast menu, and the atmosphere of the Sky Lounge contributed positively to your stay. This praise motivates us to continue maintaining our excellent quality. However, we apologize for any inconvenience caused by issues with parking, luggage handling waiting times, staff coordination during check-in and baggage handling, temporary fitness center facilities, pool size, and room comfort. We understand these aspects impacted your stay and did not meet the expectations of a 4-star hotel. Your feedback has been taken seriously and will be forwarded to all relevant departments for evaluation and improvement in service, operational coordination, and hotel facility maintenance to provide an even better experience in the future. We deeply appreciate your honesty and thoughtful suggestions, which help us grow and improve the quality of service for all our guests. Thank you again for your trust and feedback. We sincerely hope to welcome you again in the future for an even better and more comfortable experience at The Alana Malang Hotel. Sincerely, The Management Team, The Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your review and feedback. We are delighted to hear that you enjoyed your stay with us and that Ms. Ari's helpful assistance during the pre-check-in process made your stay even more comfortable. We are also pleased to hear that the hotel's pleasant aroma created a positive impression and enhanced your comfort during your stay. We apologize for any inconvenience caused by the issues in the bathroom, particularly the drains in the toilet and sink. This feedback is very important to us and will be followed up by the relevant team for evaluation and further improvement to ensure continued guest comfort. Thank you for your compliments and constructive suggestions. We hope to welcome you back in the future for an even more comfortable and enjoyable experience at Alana Malang Hotel. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your positive review. We are delighted to know that the friendliness of our staff, the excellent service, and the food we served created a memorable experience for you during your stay. This positive review encourages our entire team to continuously maintain and improve the quality of our services, facilities, and food to ensure that all guests have the best possible experience with us. Thank you again for your trust and review. We hope to welcome you back in the future for another memorable or even better experience at Alana Malang Hotel. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your positive review. We are honored to know that you have chosen our hotel for your vacations "multiple times." This loyalty and trust is a source of great pride for us. We are delighted to hear that you enjoyed the beautiful interior of your rooms, as well as the amenities such as Netflix access, which enhanced your stay. Furthermore, your compliments on the friendliness of all our staff motivate us to continue striving for the best service. Knowing that our hotel is not only comfortable but also a great place for taking photos and creating fun moments makes us very happy. Your positive review encourages our entire team to maintain the quality of service and create memorable guest experiences. Thank you again for your trust and support. We hope to welcome you back to Alana Malang Hotel for an even more memorable experience. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your review. We apologize if the food we served did not meet your expectations in terms of taste. Your feedback is very important to us, especially to our kitchen team, as we evaluate and improve the quality and taste of our offerings to ensure not only greater variety but also enhanced and more satisfying experiences. We remain committed to continuously improving the quality of our products and services to provide all our guests with a better dining experience in the future. Thank you again for your trust and feedback. We hope to welcome you back to Alana Malang Hotel for an even better experience. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your positive feedback. We are delighted to hear that the check-in and check-out process was smooth and convenient for you. Fast, accurate, and helpful service is our top priority, especially during crucial times like arrival and departure. Your positive feedback motivates our entire team to continuously maintain and improve the quality of our service, ensuring every guest has a comfortable and memorable experience. Thank you again for your trust and feedback. We look forward to welcoming you back to Alana Malang Hotel in the future. Sincerely, The Management Team, Alana Malang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Alana Malang Hotel. We greatly appreciate your positive review. We are delighted to know that you had a comfortable and memorable stay with friendly service. Our primary goal is to create pleasant stays that leave a lasting impression on every guest. Your review encourages our entire team to continue maintaining the quality of service and providing a friendly and comfortable atmosphere for all guests. Thank you again for your trust and review. We hope to welcome you back to Alana Malang Hotel for an even more memorable experience in the future. Sincerely, The Management Team, Alana Malang Hotel