Dear Mrs. Brigita Siregar, Warm Greetings from Famvida Villa Ubud, Bali. We would like to express our sincere thanks for the trust of Mrs. Brigita Siregar in staying at our property, and on behalf of the management, we apologize profusely for this inconvenience. We will fix this and this will not happen again in the future. Once again, sorry for the inconvenience. Best regards. Lanang/Villa Manager.