The rooms were so cold all the time

Staff had no clue i was arriving, had lost room key and when i got to room it was freezing the whole stay

Slightly disorganised in terms of check in/check out, seemed to be possibly understaffed and could do with some modernisation. Friendly staff and nice enough rooms

The staff and the surrounding are was awesome. The building itself needs some attention.

do not know did not have pets with us.

This place looks and feels like it has not been updated in over a decade. While the restaurant staff were friendly and the food was good, there was a distinct lack of organization to our check in and check out. We paid upon check-in. Definitely falsely advertised as a quality hotel. This is a restaurant /bar with rooms immediately upstairs. Filthy carpets, sticky doors and terrible smells. The knob on the shower broke off in my hand and just dribbled. There was so much built up dust or mould in the room that I had to use my rescue inhaler for an asthma attack. Despite the place having overnight guests, the bar was booked for an 18th birthday party with a DJ that was so loud, we could hear the lyrics clearly upstairs, and it did not stop until 1AM. There was no warning that this would happen, nor opportunity to change our booking when we arrived. It's been 24 hrs since I messaged the property and no reply. I don't understand how this place is allowed to call itself a hotel.

The hotel is value for the price. The location is next to the bay which is nice. The food is good. The only comment is the room need a bit of maintenance.

Great location. Good food and friendly staff. Building in general is in need of tlc and investment.

Kind of run down, carpets kind of dirty, beds were clean, staff were good, there was a nice view of the bay on one side, but the road was right on the other side with some loud traffic. It was sufficient for our needs for arriving late and just needing a place to sleep and breakfast was hot food made to order and cold options, but overall I'm not sure I'd recommend it to anyone except for one night stopover.

Great Bar staff, unfortunately room was poor, severe electrics problem, no hot water for a shower, asked for poached eggs at breakfast, came back 10 minutes later with the breakfast, no eggs, told they didn't work!.

This place is TRULY so precious! If you’re looking for a GENUINE IRISH EXPERIENCE then look no further! The rooms and entry way could use a little TLC, but the staff and the ppl were so amazing and accommodating! The breakfast area overlooking the beautiful water was the perfect wake up call after spending a lively night in the pub in the next room over. Highly Recommend!

I wasn’t able to stay here due to booking complications, but the staff were so friendly and helpful and very efficient at sorting things out for us.

No hot water on second morning, found mould on toast

Staff were very friendly. Really nice that they are pet friendly. Place is a bit dated, but our stay was comfortable enough

When I arrived, I had to go into the bar to find a staff person to check me in. The young woman was friendly and asked me to sign in to a spiral notebook. She showed me to my room and then returned to the bar. The hotel itself was pretty rundown. The carpet was filthy, especially on the stairs. The hallway had an unpleasant odor that smelled like vomit. In our room we discovered a crib which we didn't need. The room was dated but the bedding appeared clean. I needed some additional assistance for a personal matter, from the attendant, and she did go above and beyond to help me out which I appreciated immensely. There is a complimentary full-service breakfast served in the morning which was a nice amenity. There was only one staff member there doing it all. He was waiting the tables, cooking the food and managing any check-outs. I had to wait from him to finish waiting tables to pay my bill. There really isn't a front desk, so I had to follow him into the bar to settle my tab. Overall it was a safe place with hard working staff. The hotel was somewhat rundown, outdated and dirty. I wouldn't stay here again.

Excellent

The pair in charge of this property were very pleasant and the property is well situated between Glengarriff and Bantry. The cooked breakfast was quite good and the support staff were friendly and helpful. That’s the good. The music played downstairs is far too loud for the paper thin walls. The music did not go off until close to 1am on our second night making sleeping an impossibility. The rooms have inadequate tea/coffee facilities and there was no hot water when we arrived for check in in the early evening. Check in also isn’t until 6pm which is not so convenient. The rooms are OK but definitely in need of modernisation. The place has heaps of potential but definitely need a little investment.

Really tired accommodation. Everywhere needed redecoration and carpets needed cleaning. No hot water. Whatsoever during stay due to boiler problem and no refund offered. On plus side, however, the full Irish breakfast was excellent

Great staff!! The pub was a lot of fun!

My experience of the Hotel was great Michelle and Liam were fantastic nothing was to much trouble, the Hotels location and the grounds were incredible what a lovely place and a truly wonderful stay well done to all the staff