Overall Ratings & Reviews Hotell Fjället

Absolutely amazing stay, beautiful cabin, perfect conditions, unforgetable, food great

Saw the Northern Lights on two nights. Staff friendly, hotel clean, nice view overlooking the frozen lake and mountains.

Nice stay, great staff and fine scenery

The hotel itself was pretty cozy. The staff were friendly, for the most part. They have a sauna, gym, restaurant, lobby bar, game room, and a bar downstairs. The views were incredible. There were a lot of activities to keep busy. The only downside is the cost to get to the hotel from the airport in Kiruna. There were no trains or buses available after our flight arrived or before we departed, so we had to pay for a taxi both trips. It cost us $268 for the drive to the hotel, and $238 back to the airport. The cab drivers will up charge you for everything, so be prepared.

The hiking trails were incredibly beautiful and we enjoyed the quiet of visiting in the shoulder season. The food was amazing for dinner and the breakfast buffet. I was very grateful for how careful the staff was in regard to my celiac disease, all the gluten free food was wonderful and it was nice feeling safe to eat there.

The chalets were very comfortable, 2 separate rooms and decent sized single beds (some very tiny ones down in Abisko!). Sauna was wonderful! Views in the morning were stunning (we were second row from the front). Kitchen had what we needed and the food in Hotel Fjallet itself was delicious. On the down side, the numbers of the chalets were not marked particularly well and Reception couldn't book us a table for dinner, we had to go onto the website which was faffy but all good in the end.

It’s 15 minutes drive to Abisko, and from the room we can see a really nice view of the lake! Great value and convenient if you rent a car. Their restaurant does not offer a lot of food options though. The toilet looks quite old but is very clean.

Breathtaking views and very close to one of the trails to go up the mountains and view aurora

We had (and are still having!) a horrible experience with their customer service. They are purposefully unreachable, both by us and by Expedia (!). The "English" phone number will eventually just play an error message (in Swedish, of course), via email they only answered several weeks after we first tried contacting them and only to push the ball forward without actually giving any answer. We thought we might have been better luck in person but... when we were informed that the manager got sick coincidentally just the night before meeting us things veered into ridiculousness. I can understand receiving a "no" to our adjustment request, but honestly this type of behavior is completely unprofessional. We were left with weeks without even knowing if the hotel would be open...

There were extreme weather conditions that cancelled all means of reaching the location. The hotel refused to cancel and even move my booking for another time. I felt this was an abusive way of holding to the booking terms and conditions under events of force major.

Spectacular views from the room we stayed. Old but homely cottage. Be aware that if you stay in a cottage, you need to pay for linen and towels. You are also required to clean up the rooms before checking out. This was not stated anywhere when we booked the room. Front desk does not answer calls after 6 pm. The receptionist was least responsive to our requests/queries. On the last day of our stay, there was no breakfast served. Staff explained that the hotel was now on the off-season schedule. Nobody bothered to tell us in advance and we were told it was on website.

Totally Amazing location! The hotel is on top of a mountain with excellent views of the surrounding landscape and lake. The hotel is very comfortable and the staff are kind and professional. The restaurant in the hotel serves a great breakfast and we had a delicious dinner for New Years Eve. My wife and I really enjoyed our stay at Hotel Fjallet! Thank you!

Cabin is big and clean with nice view. However guest need to pay bedding (about 220 SEK per each) and clean the cabin. Otherwise it has additional 2000 SEK cleaning fee.

Pros: Amazing View, Mountains, "U-Shape" Valley, The restaurant is quite expensive but it is worthy it. Cons: Parking Spaces are too far from the room, specially on extremely cold temperatures, the rooms are very old, very small and very noisy. Also cleaning is big issue, we never saw a vacuum working which makes a very dusty carpet.

amazing setting, gorgeous views, unforgettable walks in the nearby paths. the hotel is also decent, but the real attraction here is the overwhelming beauty of nature.

The area around the hotel is beautiful and easily accessible for all kinds of snow sports. Having to pay extra for towels, bedding and cleaning seems excessive considering the cost of the stay.

The two bedroom cabin we stayed in was really big and had an amazing view of the lake. We stayed with our six year old and had a really amazing time. The oven and microwave are useful for cooking and there's lots of space for relaxing. I found the hotel was really quick on emailing me back when I had questions. The hotel itself has a small shop (microwave pasta, a few tins, snacks, milk, coffee etc) that can see you through the first night, as well as small childrens' sleds that you can rent for about 50 crowns a day. The buffet lunches in the hotel restaurant are really good value. Very few gotchas. We brought our own sleeping bags, pillow cases and towels to avoid a relatively steep charge for bedding and towels, and you're also asked to vacuum and mop the cabins before you check out, again to avoid a very steep cleaning fee. In our cabin the oven was on its own electrical circuit which needed to be turned on individually from an unlabelled timer switch in the porch – we needed reception's help to figure this out! Would definitely stay again; incredible location.

So, this will be a long comment but useful for everyone who wants to visit for the first time. Few things we had experience first time here. You clean your room yourself. And you must clean otherwise you have to pay 20 Euro/day, if you decide during check-in. If you decide to clean your room on the last day of your stay than you will pay 2000 SEK (apprx.200 Euro!!). There is no shuttle service from trainstation to hotel for the pedestrians. They are carrying only the luggages for free, but you have to walk up to hill.

So beautiful and stunning, but the hotel staff was pretty unhelpful and it was impossible to get in touch with anyone after 4pm when reception closes. This is for the cabins. They were also not really knowledgeable about activities or helpful with booking or figuring anything out in that regard. If you just need a cabin in a beautiful place it is great. If you need any help from the front desk, not so much. I would just come in with those expectations and it’ll be great.

The cabins need to be renewed