Nathalie
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The air conditioning was not functioning in my room as it was only blowing hot air. In the other room they offered in exchange, the ac unit did not start at all. The tiny ac units affixed under the windows in both rooms look like they date back from the 80s. Had not been cleaned for ages. When I started the first unit, it sent a cloud of dust directly into my eyes which triggered allergies. I was advised that their central air system was broken, including in the adjoining pub. The hallways leading to the rooms were stifling hot and so was obviously the interior of both rooms. This was not disclosed to me at check-in earlier in the afternoon when I paid and left for the day as my room was not ready. When I came back at night, I discovered the above-noted issues. In addition, one of the light bulbs over the bed was burned out. There was no overhead lighting. I noticed that the sheets were made of cheap thin polyester, completely inadequate material for the summer heat, let alone for Expedia standards. The pillows were made of the type of cheap vinyl found in hospitals. I requested a full refund and the employee, who is also the bartender, had to call his manager for approval. He had to insist on my behalf before being authorized to proceed with the refund. He was professional, understanding, and helpful. The problem is not him, but his management’s lack of integrity in taking full payment without disclosing the issues to customers, and then making it hard to get a refund.
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