SureStay by Best Western Smithers

Explore SureStay by Best Western Smithers
7.0
Pleasant
From 129 reviews
Cleanliness

7.0

Service and Facilites

8.0

Traveler Reviews SureStay by Best Western Smithers

Number of reviews per page
20
40
Top reviews
Benjamin
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Entire floor smelled of wet dog. Our room smelled of strongly of wet dog and something else even though we picked the non-pet room. Slept with the windows open to try and lessen the smell with the indian restaurant next door so the highway noise was very evident. There were either dirty or permanently stained towels in the bathroom. The carpets are all heavily visibly stained with ground in dirt/stains visible everywhere. Some stains looked like toothpaste smeared into the carpet. The carpet was sticky. We were to tired to try and get a better room, if possible, so we just slept, didnt shower and left in the morning. Would not stay here again. But at least they have free breakfast.
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Mathew
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was there first day during a surgical visit, everything was fantastic
Frank
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

sufficient breakfast, climate in the room was comfortable, we would stay here again
rebecca
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was old but worked for what we needed
Dawn
icon-
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

In the midst of renovations - reflected in the price. Served its purpose.
erik
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast was good
Kayla
icon-with Children
with Children
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Upon checking in my son, myself and our dog we went to the room. I took my dog outside to pee right away, to my surprise there was a massive pile of human feces that was starting to mold sitting on the lawn. I then went back inside to my son asking me if I took my socks off, I wasn't wearing socks I was wearing flip-flops, he then said there's a pair of socks on the floor. Upon further investigation the floors were still dirty, they only made the beds in the room. We got moved to a new room and the bathroom and floors were dirty in this room too, the sink still had toothpaste in it and the floor had dirt and hair everywhere, there was a fry molding in the ac/heating unit but again the beds were made. At this time I was to tired to move all of our stuff to another room again after traveling to get there. The beds were uncomfortable, you heard everything from outside the room. we went for their complimentary breakfast the next morning, my sons cereal was stale and my dog ended up eating my sausages because they tasted funny. I will not stay here again.
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Susan
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall was good! I could have used an extra blanket on my bed and being beside the breakfast room was a bit loud. Good bang for buck though. Will stay there again for sure.
Mary
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff was helpful with directions, basic rooms, Bacis breakfast.
Darren
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Was nice stay
Roberta
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Very clean rooms, halls, and breakfast room. Smoking areas outside very clean and supplied butt cans, no cig. Butts on the ground. Resturants within walking distance to hotel. Very quiet at night. Staff very friendly and happy. Will definitely stay there again.
Kris
icon-
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Honestly, this facility reminded me of a penitentiary that had been refitted to be a hotel. Everything from the reception desk, to the rooms itself. The staircase didn't have any lights which is dangerous when there's no elevator. The rooms were unfinished. The electrical outlet didn't work so I couldn't make coffee in the morning. I just wanted to get the heck out of there. Thankfully the staff was really nice.
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Ken
icon-with Partner
with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was dirty. Tried different room. Also dirty. Hallways to the room were filthy with dirt and even a cheerio
Stephanie
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Would have been nice if there were curtains so everyone couldnt see into the room. That and the water smelled so bad! It was a room and there was a bed, but for $140 next time id sleep in my truck.
Jan
icon-Family
Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This motel is run down and unkempt
Megan
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room was dirty, cabinets broken, etc
Patricia
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

If the breakfast could include some fruit options that would be great
William
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

If you’re looking for a cheap bed for a night then sure.
KATE
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff were lovely but the room was not
Amie
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room was clean and bright and had everything we needed to enjoy the stay. Staff was friendly and accommodating. Continental breakfast was a great start to our day. Will definitely book again.
Number of reviews per page
20
40