Very friendly hotel owners and helpful to clients' needs. Clean room nice breakfast. Reasonable price considering location (Lugano lake).

The location is in front of the lake, but the hotel is a bit old, and there is no air condition.

Very good service amongst all around the area very helpful and nice decent rooms amongst many around good value for money . Beautiful views from the rooms and both restaurants of the hotel especially N26 is amazingly good .

The location is perfect, however there a various problems with this hotel. The room was dirty, hairs & crumbs all over the floor, TV & AC remotes had brown dirt around the buttons. In the bathroom the plug socket was hanging off the wall with exposed live wires! The mirror was smeared in god knows what. The hair dryer was a fire hazard! Plugged it into a fixed plug socket & the hairdryer motor was completely loose & started to burn. There was lots of noise until midnight & windows are only single glazed so road noise is loud. Breakfast was awful coffee machine broken &’poor quality food. What a disappointment, this hotel has so much potential if only the owners bothered to clean properly & up date the decor & some furnishings. I have stayed in 12 different hotels in Lugano as I travel there monthly for work & I can honestly say this was the worst one ever. The owners didn’t seems to take my comments on board or really care. I have never complained to any hotels but this time I had too as I felt it was that bad. I gave them the hairdryer & stated it was a fire hazard & that there cleaner should be fired. The towels in the bathroom smelt bad & were so thin the tore easily. I honestly can’t understand how they think their hotel is acceptable. If I’d of booked that for a holiday I would have been extremely disappointed, luckily I was only there one night. Please do not book this hotel if you come to Lugano. Lugano is a lovely place full of lovely people but this hotel is awful.

Hotel staff were all friendly, helpful, and welcoming! Our room had a beautiful view and was comfortable (with a fan!). We slept with the balcony door open for the breeze, which was lovely, but the small street below had some traffic noise during the night.

Property is on a busy road and you can see it’s age. Other than that the direct lake access, good breakfast and welcoming and helpful staff speak for it.

Absolutely great experience!

Location is great. Close to restaurants. Close to Miniature Switzerland and the ferry terminal.

The staff especiall Mr. Gabor was very friendly and helpful at all times. There was no tea/coffee and milk provided in the room. We would have liked to have tea and coffee making facilities in the room, although they gave us a kettle to boil water. Other than that everything else was good. Location is excellent with beautiful view of the lake with very good restuarants close by.

Nice room, a little small, great breakfast and outside patios. wonderful staff

Comfortable room with balcony and beautifull view. Nice breakfast buffet. Appreciated complimentary drop-off at the boat landing.

Check in was not well organized. Confused. Did not even have my reservation details

Would not choose this hotel again. Just below adequate. Too small. We had to climb over fridge. Weird.

Petit-déjeuner correcte. Aménagement de la chambre minimaliste. Normes électriques pas respectées. Préparation de la chambre inexistante.

Tolle Lage ,gutes Frühstück, nette Mitarbeiter, fairer Preis . Nicht gut: keine Seife, kein Schampoo, etc im Bad ! Spiegel nur für Zwerge geeignet, reichte mir bis zur Schulter.

Das Frühstücksbuffet war sehr umfangreich, grosse Auswahl. Das Personal war sehr freundlich und hilfsbereit.

La verdad que antes de promocionar un hotel, deberian ver siblas fotos sonbreales, restaurante cerreado, sabanas horribles, toallas literalmente es como secarse con papel, ningun articulo de aseo en el baño, habitación deplorable, baño antiguo, no tenian ni hielo para vender ni menos como servicio al huésped, la verdad que el hotel esta en un estado de abandono y muy deplorable, para su precio, no tuve de otra opción ya que la habitación es no reembolsable no lo recomiendo

Die Anforderungen an ein 2 Sterne-Hotel werden erfüllt. Jedoch haben die Zimmer auch schon bessere Tage gesehen. Das Zimmer war sauber und hat den Zweck für eine Übernachtung erfüllt. Das Schloss am Zimmer 10 müsste repariert werden, da dieses nur mit sehr viel Geduld geöffnet bzw. geschlossen werden kann. Vom kleinen Balkon hat man eine gute Sicht auf den Luganersee. Das Frühstücksbuffet war ausreichend. Der Frühstücksraum gleicht eher einer alten Werkskantine als einem Hotel. Schon ist auch der Aussenbereich wo man Frühstüken könnte, ich habe mich dagegen entschieden, da ich die Esswaren nicht über die vielbefahrene Strasse zum Ufer des Sees tragen wollte. Trotzdem hat mir der Aufenthalt nicht schlecht gefallen.

Lage ok Aber Zimmer nicht schön Kaputte Dusche Nur ein kleine Seife Dach in Tasche in Zimmer Trecking

Das hotel liegt sehr schön, frühstück direkt am Wasser. Zum baden einmalig! Tolle Aussicht vom Zimmer! Hundefreundlich👍