Amazing service and wonderful location in Zermatt. Great amenities for the cost of the hotel.

What a lovely place! Very clean, close to everything, and the owners were the nicest people!

Super clean and the staff was knowledgable and helped very time we needed any type of help. It is up hill, so I would take an electric taxi to the hotel. I of course hauled my two suitcases up what felt like the Matterhorn and I had to stop several times. I am in great shape so trust me when I say take a taxi. The steps to climb can be challenging. Once you are at the hotel the easiest corridor is exit left. It is a gradual walk up and down to the city center. Greta place and I would stay here again.

Clean room and extremely nice staff

Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again.

Here’s my honest review: The hotel is run by a family, and the staff were truly amazing and very thoughtful. When we requested a fork and some utensils, they kindly provided plates and spoons as well. The hotel overlooks part of the Alps, and the bathroom was beautiful and felt very luxurious. Upon arrival, we were pleasantly surprised to find cookies prepared in the room, which was a sweet and welcoming touch. There is also a coffee machine along with tea packets, sugar, spoons, and other basic amenities provided. However, getting to the hotel from the train station was not very convenient, as we had to walk about 700 meters from the train station to an uphill on a steep slope while carrying our luggages. The bed was made up of two single beds pushed together, which felt uncomfortable due to the noticeable gap in the middle. Although the balcony faces the mountains, the view is currently partially blocked by nearby construction for another hotel, and it’s likely that the new building may further obstruct the mountain view in the future — possibly because we were assigned the last room, furthest from the main view. In my opinion, for the price we paid (around USD 400++ per night), it was not worth it. Zermatt is a small town with many hotels, and you can likely find more affordable options that are more convenient and offer better views.

All was good!

Nice location not too far from the main strip. Great to have a hottub and their little bar open each day.

The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend!

Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk.

Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect.

Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930. It would be nice to sit in after a long day of hiking !!!

Property and services week fantastic. Local construction could be a problem if you slept in but not an issue while you're out seeing beautiful Zermatt! Breakfast were fantastic and are cheaper to buy once you get there! Really enjoyed the hotel and room with great service, great breakfasts, and a great price. Thank you!

Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly.

The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel.

A short walk to the shuttle/ slopes and comfortable beds and nice hot tub

Great hotel!

This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!

We booked a room with Matterhorn view and terrace. All we could see was a crane and building site that blocked the view in a way that you couldn’t take a photo because of the crane. We paid over $400 for this room. The manager decided we could still see the mountain so there was no grounds for complaint. We should have been advised by the hotel that there was construction going on. They must have been aware of this as they also provided earbuds to block noise. All in all the hotel is ok, nothing special, but the managers handling of our situation was beyond disappointing.

Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.