The owners decided to upgrade me simply because a better room was available. This is what I call "class" and understanding how you run a business successfully. The hotel has a limited number of well maintained rooms. The wifi connection was strong and reliable, Everything clean and well maintained. Good breakfast and staff/owners available to help with advice (tours, sightseeing) at all times. Centrally located and close to all attractions in the center of the city (cathedral, Costanera, restaurants, bus station...). I highly recommend it.

The Staff was great. The breakfast was very good. This was the first time I have been in a Hostal and I was happy with it. The first room we stayed was small but the second room was much bigger and nice. It was on the third floor and there is no elevator but the Staff was very kind to help us with the luggage. The location was very convenient, walking distance to the Bus Station.

The breakfast was great and the people were very kind. I was able to store my luggage for a few days while we toured the Patagonia and that was greatly appreciated.

Yes, a great place to stay while in Punta Arenas.

Room was super clean. Staff was kind and helpful.

What a great place to stay! Staff was so welcoming and helpful. We were talking about getting a reservation for dinner and right away they called and made it for us. Beds were comfortable, breakfast was tasty and rooms were roomy. Remember you are in the city so there is some noise but we wore earplugs and had no issues. Would definitely stay here again.

2 weeks we spent Patagonia and the bed at Innata's was by far the most comfortable! The two guys who welcomed us were very friendly and attentive, the breakfast also very good. The whole house gives a vibe that was put together with love and care. The only down side was that the room we got was next to the street, so you could hear all the cars and people outside. And the curtains did not cover any light - in Patagonia where in summer there is virtually no night, it would be helpful to have some blackout curtains.

Spotless, very clean and warm. We enjoy greatly the stay, highly recommend!!!

Everything amazing, lovely stay.

Great location, cozy rooms, attentive staff, and includes breakfast!

Wonderful staff, considerate, good breakfast options, clean rooms; parking is super complicated so if you have a car, keep that in mind that you will need to find somewhere

This hotel charged me twice — once when I arrived, and then again using the card I had on file. After that, they completely stopped responding. No messages, no help, no refund. I’m still out double the money, and they don’t seem to care at all. Their behaviour is shady, unprofessional, and totally unacceptable. Until they fix this mess and start treating guests honestly, they have no business being on Expedia. Avoid this place.

El staff super amigable. La atencion de 100. El unico detalle que no tiene absolutamente nada que ver con la atencion del hostal, es que se escucha mucho ruido de los automóviles durante la noche, entonces un recomendacion seria llevar tapones de oidos para quienes les cjesta conciliar el sueño.

Helpful staff. Great value for the money.

Clean room. Great breakfast and less than a five minute walk from the bus. Would stay again and recommend to friends

This place is a simple place, but behind the front gate, people thrive to give you the best of services. The facility is super clean, comfortable beds and we did not hear other rooms. It really met our needs. We would highly recommend it. The people go beyond their job to help you out. Great job guys!

Everyone was so welcoming I felt very cared for! The breakfast was fantastic! With a special shout out to Pablo and Martin! It’s a wonderful, small size, clean with personalized service! I would definitely stay there again so comfortable!

Really liked this hotel for one night.

We unfortunately were not able to make it time due to a severely sick passenger in our group on the flight over. Although I understand I had until Jan 7th for full refund, I am awaiting to hear back from staff if any refund even if just partial. Thank you

Nice place for an overnight prior to Antarctica trip. No elevator is the only downside.