Customer service was excellent! Location and the way it brings in old Quebec charm

Staff very nice and super helpful. Bed on the soft and smaller side, but still comfy. Kind of a pain needing to use your phone to open your door through a web browser every time but not a big deal. The shower is pretty small with arguably too many jets, but good water pressure and amenities, including hair dryer. The heaters work very well with baseboard and split heating. Solid spot to stay in a superb location!

Quaint, welcoming, charming and excellent location

Très belle chambre avec un cachet d'époque.

The staff were extremely attentive, very welcoming, and very communicative. The place was warm and inviting and a perfect location in the heart of Old Quebec.

Room spotless. GREAT location. Room very cute. Great Service.

Our stay was wonderful. Everything was perfect and the staff were friendly and helpful.

Love this place... The rooms are so unique, comfy, and cozy. Always clean, the staff so friendly!

Room was spotless and spacioud. Great location. Great service.Will come back sgain!

Beautiful quaint room, very convenient electronic keys, amazing location!

Fast and easy check-in. Warm welcome message. Perfect location. Very typical and charming room

Excellent location. Easy check in and out. Super clean and accommodating. Amazing room, ambiance. I am already thinking when to book again.

Would recommend clearing the enrty steps of snow. The steps are very steep and small. A real hazard with snow build up, especially carry luggage and opening the entry door. Also there was a dead, mutilated bird in the snow on the street, which should have discarded. Not exactly what you want to see entering/exiting the horl and restaurant.

The room was incredibly warm and comfortable

Lovely historic hotel with welcoming and friendly staff, comfy and clean rooms, a short walk from many sites and attractions in Old Quebec! La Buchette next door is a favorite breakfast spot! You will not be disappointed staying here! Parking is off site but secure and a short walk. There are stairs, no elevators so keep that in mind.

Cozy, spacious clean. Loved the location and the bistro — La Buchette

Room was in perfect location, we took a junior suite and loved it, especially the heated floors in the bathroom. The staff were very nice, they made our stay perfect

Excellent stay and location!!!! The bonus is the wonderful restaurant downstairs. Room service was great. Room was clean. There is a bit of noise at night but hotel is old. Great communication throughout our stay. Would highly recommend. A++++

We stayed late October 2025. Great location; view of Chateau Frontenac, with lots of nearby shopping and restaurants. Quiet place to stay and we loved the spacious uppermost loft room.

Amazing staff- especially Charles Corsiez. Charles went above and beyond to make our trip memorable. The room was very clean and we had a nice view of the courtyard. Restaurant at the hotel had amazing food and the waitstaff were excellent.