Getting to and from the hotel with out a car is very expensive. Even taking city bus which is paid for by hotel, there are many steep hills or steps to climb up from train station. Checked in the staff very nice. In room. No toilet paper, not even an empty roll. Had to go ask for it. The room had paper garbage under table. Breakfast was included but not much to speak of. I would never go back. Legs all bit up in the morning. Bed very uncomfortable and room very tiny.

Beds were uncomfortable, breakfast not varied. Noise from other rooms could be heard, staff not so friendly

The hotel could stand some fresh paint in the rooms but it is kept clean and it is actually quiet cosy. Area is calm, out of the center. You need a car and you have parking place there for free.

Not as advertised. It was over 80 on arrival, and no AC as stated. Apparent staff of one did get a fan by the evening. Saw one person at check in, one other person the rest of the time. Did provide breakfast such as it was, at no additional cost. Tour assistance: stack of brochures available, little personal assistance. Toiletries: bottle of hand soap at sink, no soap for shower, nothing else. No phone, as stated although not important for us. Very old hotel and in need of much refurbishing. Was clean & free parking was nice to have. Very disappointed that the description listed by Hotels.com was so off. Would not book again or recommend.

It was good for the value. Up on the hill so a bit of walking or driving is involved to go into town. The guy at the front desk was very sweet and offered to call restaurants for us to make reservations. A good experience.

Please, remove it from the list, in order to avoid a waste of money and time for any future visitor. Overall a very painfull experience. The very first time in my life that I spend time in this nasty hotel. For sure, should not be rated as 3 stars. Perhaps 1 star is already too much. Allowing others to select and choose this option may jeoperdize your credibility. I pay already CHF 639 for 6 days (invoice, if we can call it as a tax and payment proof, such as a small paper), was provided only as request, and with justifications...really unacceptable.

Best not to walk there from train station - all up hill.

This was an excellent hotel in a very quiet neighborhood. We got a very nice welcome and found the room to be very satisfactory. The interior of the common room was very nice and the building itself beautiful. Also, we had forgotten one of our iphones in our room and when dialling them to ask the staff to send it to us they were very accommodating!

The hotel was very good. Unfortunately it was too far from the train station. The hotel was good. I expected to be closed to the train station. It is too far from it. w

The hotel was very good,fair with all the needs easy traveling you want to do in Lugano,near the train station,quiet location,very nice staff English speaking people,parking was not a problem,

The worst hotel we have ever been. It's is NOT a hotel. Information is misleading.

We stayed in the hotel for 1 night. The rooms were extremely basic -NO lamps-only light in room was a very basic ceiling fixture, had a small TV. Breakfast was supposed to be continental just bread and home made jam with a bottle of orange juice it was so basic . Cheese was extra cost, expensive breakfast, should have been included in B&B price.The hotel and the rooms looked very old including the furnishing . There were cobwebs on the walls (which you can't see because of the dim lighting), the towels are threadbare, the beds are hard and the pillows flat. No fan in the room, uncomfortable in the room due to style air. The service we got from this hotel was also poor, the lady manager was unfriendly and no understanding of customer care. She was more interested in getting me to sign the credit card payment as soon as we arrived there.

If you like the unconventional, 60's inspired and slightly tacky hotel, this is your place. But it's cheap and I slept well. Check out the shower in the living room, pretty unique.

Das ist kein Hotel. Das ist eine Zumutung ! Das Zimmer war schmuddelig, alt und teilweise defekt. Die Bilder auf ihrer Internetseite und Beschreibung sind nicht übereinstimmend mit dem realen Zustand. Sie sollten dieses Haus aus ihrem Programm nehmen.

Une jolie Villa, gentille personnel, on a bien dormis. Un bon petit déj

Das Haus war schmudelig, der Teppich zerrissen. Die Sonnenmarkise war mit Kabelbinder zusammen gebunden. Die Zimmertür streifte stark am Türrahmen. Hatte nur lauwarmes Duschwasser.

l'aspect de l'hôtel est assez ancien, la porte de notre chambre se fermait très difficilement et la douche était salle. beaucoup de poussière, toilette très serré, bref c'était dépriment de dormir dedans

Das einzig gute an dieser Unterkunft ist, dass sie billig ist. Ich würde davon abraten diese Unterkunft zu besuchen. Das Hotel ist sehr alt und riecht. Das Zimmer ist nicht sauber und das Service Personal ist nicht zuvorkommend.

Scappato via da questo posto, sporco e mal tenuto da incubo... Che la Svizzera abbia certi posti per chi la visita, agghiacciante esperienza.

Posto orribile non degno neanche di un paese del 3• mondo, Non comprendo come possa Expedi publicizzare un posto così orrendo . Non esiste receptions , non esiste una camera (sono del loculi chiamati stanze), pulizia al di sotto di ogni vostra immaginazione. Evitate