Hotel Puerta del Cielo

Explore Hotel Puerta del Cielo
3.8
Poor
From 198 reviews
Cleanliness

4.2

Room Comfort

4.2

Service and Facilites

4.8

Traveler Reviews Hotel Puerta del Cielo

Number of reviews per page
20
40
Top reviews
Abel Neri
icon-
10.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Miguel
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
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Xanat
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Christian stephano
icon-with Partner
with Partner
2.0
/10
Reviewed 248 week(s) ago

Hotels.com verified review

It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Verified traveler
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4.0
/10
Reviewed 248 week(s) ago

Hotels.com verified review

There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
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Lior
icon-with Friends
with Friends
2.0
/10
Reviewed 345 week(s) ago

Hotels.com verified review

It’s really bad, dirty dilapidated and there was no hot water
Michelle
icon-Family
Family
2.0
/10
Reviewed 362 week(s) ago

Hotels.com verified review

Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
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Rodrigo
icon-with Partner
with Partner
10.0
/10
Reviewed 397 week(s) ago

Hotels.com verified review

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Noe
icon-with Partner
with Partner
2.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Not very clean
Lourdes
2.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLE EXpedia should eliminate this place from the catalog!!
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Verified traveler
6.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase. Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.
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Efren
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

No tenían la reservación , no tienen estacionamiento , la habitación de buen tamaño pero sucia
Lic. Diana
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Pésimo el hotel no está como en las Fotos no tiene nada de mantenimiento Las condiciones del hotel son deplorables No se puede quedar uno ahí La alberca está pésima
Pablo Cesar
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

No reciben tarjeta y estaba abandonada la propiedad, no me hospedé pésimas condiciones
Guadalupe
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

No corresponde a fotos , poca limpieza en piscina, no hay agua caliente, no dan toallas, falta de mantenimiento , no cuenta con cafetería , es lo contrario a lo publicado en la pág.
Alfredo
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Mala habitación sucio
Luis Enrique
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Alexa
icon-Family
Family
2.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Viridiana
icon-Family
Family
2.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Mal lugar
Rosa María Torres
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
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