8.2
Very Good
From 403 reviews
Cleanliness

8.6

Room Comfort

7.4

Location

10.0

Service and Facilites

8.8

Traveler Reviews Hotel Xelhua

Number of reviews per page
20
40
Top reviews
Richard
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The hotel is in an excellent location. It is close to the pyramid, the zocalo, the mercado, and much of the shopping areas. There are several interesting cathedrals nearby. The hotel itself is interesting. Some things are quirky, like all of the room keys look like they have been in service since colonial days, literally. They are keys that go into a large keyhole and the door locks internally to the door. The hotel was clean and the staff were very friendly and helpful. There is an elevator, if that is important to you. All of that said, there are some local traditions that might surprise you if you haven't had much experience traveling in Mexico. Local traditions include the setting off of fireworks to celebrate religious holidays, many times day and night. And there are a lot of religious celebrations. This makes it very interesting, having so many churches nearby. Have fun and enjoy the culture!
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Francisco
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Habitación 4/5 linda Limpieza de sábanas y toallas 4/5, toallas olían a cloro Limpieza de habitación 1/5, caminé descalzo dos minutos y mis calcetines blancos quedaron negros para tirarlos a la basura Reservación en Expedia 1/5, todas las fotos pintan que tiene balcón, pero nos dieron un cuarto con vista interior Reservación 1/5, reservé por Expedia y no me dejaban pagar con Expedia, también me obligaron a pagar el efectivo Personal 1/5 nos nos atendieron un par de jóvenes, atención muy sarcástica y nosotros estábamos tomando una siesta a las 5:00 de la tarde y los que atendían estaban con una bocina a todo volumen
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Italia
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Muy céntrico
Velia
icon-Leisure
Leisure
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff was very nice, friendly and helpful. Location of the hotel is great. It would be helpful to clarify they do not accept credit card payments.
Elizabeth
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great views and location. Staff was friendly. Nice boutique hotel . WiFi inconsistent.
Daniel
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Super limpio, las recamaras bellamente decoradas, todo parece nuevo, estilo rustico con excelente gusto, el servicio de Andres inmejorable, a pesar de que afuera esra un bar con musica, las ventanas evitan que se escuche el sonido fuerte, la habitancion es amplia y comoda
Leticia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Beautiful hotel We love it
Monica
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Too noisy and room isn't clean. Only cash which makes it inconvenient for guests.
Itzel
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Tiene bonito estilo, estás en una muy buena zona donde tienes todo cerca. Lo único que nos desagradó fue el internet, no sirve.
Norma L
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Did not count with restaurant, only coffee packages, lobby ceiling was leaking due the rain otherwise very fast assistance from the friendly staff, near shops, restaurants, and zocalo.
Stephanie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

El personal es súper amable y muy atento. La limpieza de la habitación es buena.
Luz
icon-with Partner
with Partner
8.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

La habitación que escogí tenía muy buena vista a la explanada y a la iglesia. Mi única incomodidad sería el baño. Olia mucho a coladera y la manguera de la regadera tenía una fuga y la forma en que está diseñado hace que se acumule el agua y se haga un reguero. A un lado tenía un pequeño hueco para "drenar" pero estaba tapado. Así que mi experiencia para bañarme fue incómoda. Por el resto estuvo muy bien.
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david
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Loved the room and staff and hotel. Amazing view of the pyramid and voladores. One of the 2 beds in our room was very hard and the other was great. The hotel is a couple blocks from the zocalo and lots of restaurants and vendors. The restaurant on site is not connected with the hotel or open for breakfast. Food was very good but music at night was very loud while we were trying to sleep. Seemed quieter after 11 or so but then lots of noise above us sounding like chairs being drug back and forth for about another hour we assumed was cleaning up for the day
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Yadira
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Great view of The Great Pyramid of Cholula. Staff was very friendly. On-site parking. Great restaurant with 270° views of the volcano, churches, temples and cityscape.
Alejandro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Mejor hotel no se puede pedir, la vista que se tiene a la pirámide es inigualable, está a una cuadra de esta y a 2 del centro de Cholula, muchos restaurantes están alrededor y el mercadito a 4 cuadras, definitivamente volveríamos a hospedarnos en este hotel.
marion
icon-Leisure
Leisure
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Very surprised to have to pay cash for room stay did not accept credit card. Should have at least warned us ahead. Coffee would have been nice as well.
Gabriela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Staff was super amicable and attentive. The hotel was very picturesque and super clean. It has a covered parking, súper accesible.
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

At the heart of the action in the beautiful city of Cholula - they have onsite secure parking and the rooms were spacious and clean
Jonathan
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Hotel was well maintained, staff very friendly and helpful. Easy to find.
Armando
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

La bañera estaba sucio y el papel de baño era muy pequeño tampoco tenía aire centrado.
Number of reviews per page
20
40