Location perfect Hotel needs help

Our stay was unfortunately disappointing. The mattress was very old and uncomfortable, making it difficult to get a good night’s sleep. The air conditioning also wasn’t working properly, and our room stayed around 80°F, which made it very uncomfortable. On our first night, there was a storm that caused the power to go out for the entire night. We understand that weather is beyond the hotel’s control, but we were on the second floor and the elevator wasn’t working because of the outage, so carrying luggage and going up and down the stairs multiple times was very inconvenient. To make matters worse, the power went out again the following day, and there was no hot water on either day. While unexpected issues can happen, having multiple power outages, no air conditioning, no hot water, and no elevator made for a very frustrating stay. One final disappointment was our experience with the hostess at the Lola Rooftop restaurant. Every time we returned to the hotel, she questioned where we were going, even after I had already told her we were hotel guests staying there for two nights. It made us feel unwelcome and as though we had to justify entering the property each time, which was unnecessary and uncomfortable. The staff was otherwise courteous, but overall the condition of the room and the repeated maintenance issues made this stay far below what we expected.

Everything was fine , location , staff , and the rooms

Clean room great staff. Parking sucks

It could be a bit cleaner.

booked 2 rooms, first room was ok with a great view but extremely noisy from the restaurant above the hotel. now let me tell you about my parents second room, the room smell like mildew and had mold on the ceiling. also restroom is tiny with low shower pressure. so staff made it right by switching to a bigger cleaner room with bigger shower.. now the new room had several issues also, the luggage stand fell apart, then the shower flooded so bad that the entrance door swell and has hard to closed the door. also both rooms didn't had a refrigerator. if you want a quiet please to relax this is not the right hotel for you, is extremely noisy due to the traffic. staff are very nice and helpful but... I WOULD NOT RECOMMEND THIS PLACE... yes, hotel is right in the center of the city but there's better hotels in the city within walking distance I REAPEAT, DO NOT RECOMMEND THIS HOTEL IF YOU WANT A QUITE ROOM

Tiene muy buena ubicación. Desafortunadamente por lo mismo el ruido empieza muy temprano en la mañana

Needs parking

It rained to much

Liked the view, the walk. Disliked the limited lobby area, the limited hotel entrances.

The water was not hot it was lukewarm at best

loved the experience

Todo el personal muy amable la ubicación muy buena

Super central location with a lovely rooftop bar and restaurant. Has clean rooms with AC. The only downside is the noise levels as it sits right on the square with church bells and street noise.

Didn’t like that parking was not always available they only have 1 spot and you yourself would need to remove the steel sign and place back

The hotel was nice however the bathroom and elevator were very small. Also the site said it included parking however we were charged part which was two blocks away.

What a great little gem Tepa has to offer thanks to the Estancia Real hotel. From the receptionist to the housekeeping professionals, we always felt welcomed and well attended to no matter the hour. The rooms were clean, spacious and had amazing views of the central plaza. Can’t wait to be back there! Our new home away from home.

Hermosa gente muy amable

Osvaldo a front desk guy was rude since my arrival the throw away my drink then I call to the hotel to see I can speak w one on my my roommates and after I got interviewed he said don't provide that kind of service to transfer a call or let them know someone is on the line . Hotel was kind of noise become on top of my room was a restaurant bar so many nights I couldn't sleep well rooms are tiny and you were not allowed to use their AC less than 21 degrees . Never again booking in that hotel

Everything was amazing