Our first room was small and facing the inside of the ran down mall. They put a giant poster of the Machu Pichu to cover it. They were nice enough to move us to another better room. The location is also not a good neighborhood, though it is close enough the nice part of the old town.

Excelent place to stay, afordable, clean, big rooms and with super kind staff. I really enjoyed my stay with my family here.

The hotel is not what showed on the websites.

The lobby was always in the dark… need to turn the lights on in the lobby so it looks like a reputable place. When we checked in we were told to run the hot water for 3-5 minutes so it would get warm, That is all we got was like warm water. The breakfast did not have much to choose from. The last day we were there it seemed like they were short staffed and did not have much put out on the counter or offered to us.

Room was clean but

Large rooms but little dated for 4 star hotel.

Comfortable place in a good location

Hotel provided early check-in ( for a price ). Which I was greatful for after a long bus ride from Nasca. Water pressure was excellent and hot, room also had air-conditioning. Great upstairs lounge area with views over Arequipa towards Mountains.

Great hotel with a nice terrace and great breakfast

It was just ok. Not too good..not too bad.. little over price but ok.

The staff was very nice,very satisfied. Marisol at front desk was really services with us.

Nice facilities, close to main plaza, safe, friendly and helpful staff.

This hotel is a gray location. Everything is convenient and easy to access. The hotel was great and offered bigger family rooms.

Right in the middle of everything. Great hotel. Nice and quiet.

From the outside and the surrounding area is in ok condition and not that safe late at night, but otherwise the lobby and rooms are excellent. I definitely recommend staying at this property the look and layout of the rooms is better than well-known hotel chains around the area. Super clean and i have never seen a hotel with so much storage space. Loved the lightning and bathroom, which gave a spa like feel. Also the location is very convenient to numerous restaurants and shops and plaza de armas.

The WIFI is very bad.

Room was fantastic and staff very helpful organising early breakfast and taxi to the airport early in the morning.

When I book a room with A/C, I do NOT want the temp capped @ 18C, I am an Adult and do not like being treated like a kid because you want to save a few bucks....Also the under bed lighting flickered all night long...Exposed wires as well.

Excellent, recommended for family and vacations

Location, super friendly staff and willing to help you if you need anything, elevator, a/c and heating system available in the room and love the breakfast