Communication with the office staff was difficult, and accessing the family rooms required either climbing stairs or taking a slippery, rocky path. There was no reception support available to help with our luggage. The pool also didn’t appear to be in use. The property itself is charming and maintains its original character, but that means there’s no air conditioning and no modern amenities. TV never worked and due to the humidity and ceilings having holes, bugs were visible in the room. The room was surrounded by vegetation. Excellent room service when it came to cleaning. Wifi was not stabled, and we had no electricity for a day (keep in mind this is a small town), but wanted to mention it.

Different that what look in their website very poor service

Para empezar cuando llegue, no habia nadie atendiendo tuvimos que esperar como 10 mins, no habia toallas, no tenian agua para tomar incluso fui a recepcion y tampoco tenian agua, tuve que caminar a una tienda para conseguir, no lo recomiendo

.

Hotel muy bonito, limpio y silencioso, exelente para descansar, personal agradable y servicial

No water, no toilet paper and poor management

Le falta mucho mantenimiento y alguien que tenga conocimiento de atención a clientes en recepción.

I appreciated my stay at Oyo hotel with very nice staff and clean room. The little green space behind is refreshing. Breakfast limited but they can support your request. Just at 10-15mn by walking to center of village. Little inconvenience could be some noise from the road if loudly. Overall good for price paid

The room was next to maine road, it was so hot, could not open window because anyone could stick their hand through the window.

HOTEL DID NOT HAVE A PROPER LOCK ON THE DOOR. BED BUGS EVERYWHERE, NO HOT WATER, UN SAFE AREA, AND ENTIRE HOTEL VERY POORLY LIT. DO NOT STAY THERE.

The reality it’s that the girl rel is not like in the photos everything looks terrible dirty and old

El hotel es limpio, acogedor, tranquilo y seguro. En medio de la vegetación de la montaña justo a la entrada de Cuetzalan. Ropa de cama, instalaciones y áreas limpias, gracias por hacer mi estancia placentera después de 1 día de trabajo!

Horrible service. Nothing like the description says. No breakfast, pool was empty, bedroom was so dirty. Property in really bad shape.

Great place, nice rooms and absolutely fair value for the price. A bit outside but was a nice walk to the center.

Muy buen servicio y bonito lugar pero no tienen servicio 24 hrs

El personal es muy amable

La habitación para descansar está bien, las fotos de la publicación nada q ver

Excelente ubicación

La habitación estuvo impecable, muy acogedor y todo tranquilo. Me volveria a hospedar ahí.

La habitación está muy limpia, solo tuvimos un problema con el tema de la luz, se fue por un momento pero realmente es un lugar tranquilo y pacifico, cerca del centro, ampliamente recomendado.