The manager is kind and helpful. Breakfast is delicious.

There's no taxi service in Machu Picchu Pueblo. It's a small town. Manager & Staff went out of their way to help us with luggage at the train sration because I have a mobility issue. It's not part of their service, but they did it. What we did not like:The room keeps moisture in so need to open windows, and can hear the business activities and ocassional dog barking. The building does not have air conditioner/heating. It goes with the age of this wonderful and beautiful area.

Friendly staff but poor wifi which barely worked. Breakfast was bare bones but they let us store our luggage there for our trip up to Machu Picchu.

Por el precio, la habitación está bien para una o dos noches, pero se escucha todo el ruido del piso inferior y el piso superior.

Very nice, humble, and clean hotel. Front desk staff was super kind and you could tell enjoyed their work. Great restaurant right across the street. Very walkable and well located.

Excellent Customer Service!

Okay!

We were told we would be met at the train. The train was late, so they decided to not meet us. I did not have internet, but, thankfully, my son did. We had to find our own way. The place is clean. Fresh linens, towels amd hot water. However, everything seemed damp including the towels. The sink, the toulet, and the shower leaked. Just felt like all the dampness just clung to me. Breakfast was extremely simple. I had a banana and a roll. Because we were early getting back from MP, they let us stay in the lobby until we were to catch our train. This, holding our liggage, and giving us a water bottle when we checked in, was very kind of them. The bed was ok and did the job as we were only there for one night. The location to the train and bus stop is ideal.

Excellent customer service, always making sure our needs were met. Everything conveniently located.

The property is small and very unassuming but we only stayed for one night so it worked for us. The staff were great at check in and with any other additional requests. We asked for a heater and they brought us a radiator immediately which made such a big difference to the stay. The breakfast was laid out at 5 am and again had a variety that was just enough for the early start with fresh fruit , cheeses, cold cuts, tasty breads. Everything was fresh even the juices that seemed to be freshly squeezed. It really was value for money at the end of the day.

Nice, affordable place for the area.

It was reasonably priced but we were on the 4th floor and the stairs got old fast. the room smelled musty and moldy. Great if you are looking for something cheap but I would not stay again.

Room was very small for 3 single beds. We could hardly move around. Breakfast was disappointing. Staff were very helpful. They let us store our luggage after check out so we don’t have to drag our luggage around. Our train was departing at 4:40 pm.

The place is ok for just a night, you get what you pay. The breakfasts is right on. people friendly. just would be nice to have better explanation of rooms since beds are smaller than full but not twin.

Friendly staff, easy to find and good price.

The hotel was beautiful and the staff was very friendly and helpful. 10/10 would recommend

Very accesible and convenient location. Reasonable rates, with comfortable accommodations.

Me trataron muy buen , muy serviciales

Good Hotel

Hotel para el precio esta bien desayuno basico, una queja el dia que me quede a las 10:30 pm estaban martillando en el techo del hotel a esa hora 😬 el personal amable.