First the warm welcome from the staff at check-in, they got us checked in, and then gave us a rundown of a few things to see in Brugge, where to eat and what to avoid. The room was clean, huge in size, and quiet. Only downside was the mattress was a little bit hard. The front desk team were very amenable to our requests too.

Great hotel, good central location, friendly service, busy bar, recommended

Ff

Lovely hotel really nice staff great location literally 5 mins walk from the center Only problem was the rooms were noisy it must of been a noisy guest as I was woken up a few times

Disappointing Experience – Misleading Service and Unhelpful Staff We had a very disappointing experience. We booked a twin room in advance, but upon arrival, we were told that it was sold out. Instead of honoring our reservation, the staff offered us the same type of room for an additional fee, calling it an “upgrade” — which felt like a blatant upsell rather than a real upgrade. What made things worse was that the hotel was nearly empty during our stay. We hardly saw another guest, and many rooms were visibly left open, which made the claim of being "sold out" even more suspicious. When we raised these concerns, the staff was dismissive and unwilling to provide any explanation or assistance. Overall, the service was unprofessional and felt dishonest. We expected better transparency and hospitality.

We were staying for the Tour of Flanders, and from the moment we arrived the team could not have been more accommodating. Secure storage for bikes, early breakfast on event day, super friendly and predicting our needs before we asked.

Lovely stay, friendly staff and great pool. Good location that was quiet but close to the main square. Would stay here again!

Our room was lovely, large, clean, modern and our toddler was also made to feel very welcome

The person at the reception desk was amazing -- I can't remember his name now but he comes from Turkey and speaks 5 or 6 languages, and makes everything he can to make us comfortable and to provide solutions. Very nice stay.

Not bad

Less than average for the price paid. The communal areas are lovely, the bar and breakfast and good location - however once you step into the room it’s another story. Our first room smelt of sweaty football boots. We then found wallpaper peeling off the walls in multiple areas from damp. The reception staff were quite dismissive saying they had never had a problem with the room - so my husband showed them pictures. They initially said there were no other rooms available however you could book rooms online still. A new room seemed to become available - it was much larger, didn’t smell but only single beds and extremely skinny / small single beds at that. My daughter fell out of hers and ended up sleeping on the floor and you only get one thin lumpy pillow each. Fortunately my daughter bought a pillow with her. You can hear the noise from every other room also …. On checkout when gave our feedback they didn’t seem bothered and also made a comment saying they checked our previous room and there was no problem with it - red flag!!! Clearly not going to fix the issue for the next guests. Therefore I would definitely not recommend this hotel to a friend nor would we stay there again. Wish we had moved a few doors up the road as there was a beautiful hotel for the same price. The location is good, the bar staff and breakfast staff were lovely- just a shame about reception and the rooms.

Fantastic stay. Hotel is a lovely 10 min stroll from the main market place which is perfect. Friendly staff , rooms lovely and clean. Recommend the breakfast too.

We found the Flanders Hotel delightful place to stay for our 4 night visit to Bruges, the staff were really friendly and gave us good advice on where to visit during our stay.

Micheal at the bar was excellent very welcoming and great service.

A very good hotel, only let down by the mattresses in the room.

Lovely couple of days at Flanders Hotel. Breakfast was good, staff helpful. Would definitely recommend

It was nice

Nice hotel close to many shops, restaurant and boat rides. Staff very polite and helpful. Would stay here again.

This hotel was perfect:) It was located just a short walk from the square and the center of town:) We walked everywhere and loved our time on Bruges❤️

The room was kept very clean and tidy. Very nice bath/shower. Bed was fairly comfortable and there isn't much noise coming from outside. Great location for exploring central brugge. Checking in and out was smooth and easy. Very nice buffet breakfast. The main downside is that the room can get a little too warm in summer.