It was a greater experience. Cuenca is wonderful, and Gran Hotel is perfect to rest at night and to have a relaxing trip.

Had a great stay - besides it being a bit tricky to find in the dark, once we found it, we felt safe. We had a rough start -- the main front door is locked later in the evening, and no one was at the front desk when we arrived around 9pm, plus them NOT having our reservation on file (I booked it online!), and the employee on duty didn't speak a word of English. But I pulled out Google Translate, and thank goodness they had a dog friendly room available. The room turned out to be perfect, located on the ground floor, furthest back from the courtyard. The room was quiet and clean. The employees were all very friendly and happy to see my Doberman, and allowed him to quietly sit next to us while we ate breakfast. The complimentary breakfast was a perfect start to the day, which is served in the morning in the courtyard. I'd recommend this quiet place, and will it will be our go-to when we need to visit Cuenca. The bonus is that its downtown, and in walking distance to everything.

Front desk & wait staff friendly and capable

Good overall. Great location. Great staff. Hot water need improvement.

I loved it.