Soon as i unlocked the door & turned on the lights, there was a cluster of tiny baby german roaches on the floor and crawling on the wall. I was flabbergasted! I didnt go past the front door. I had two kids with me and i would not allow them to step foot in that nasty room with their belongings!
I immediately went to the front desk with pictures & videos and the manager seemed to not care at all. All he said was that i booked with third party & that i have to take my issues up with them.
Reached out to hotels.com customer support, & of course i could not get a reimbursement. Highly DO NOT recommend this hotel at all especially if you are traveling with family
***the pictures i post are all different roaches lol, not the same one.***