Clean room

Todo muy bien. El personal muy amable. Servicio de desayuno excelente y muy amables.

Wonderful staff, nice garden setting, good breakfast.

El hotel cobra muy caro por lo que ofrece

Charming atmosphere in the centre of the town.

Muy lindo

Todo muy bien y muy amable personal

Plaza Chapala Hotel is in great location and is close to shopping, food and the city Centro. The grounds were lush and lovely and the staff was wonderful.

When you walk in, the grand staircase, Mexico style, presents a lush garden view as you ascend the stairs. The front desk, well versed in English, greets you warmly. The staff is friendly, well trained, and informative. You get a feeling they really care about your stay. They say, they are there to answer any of my needs. You are shown around your room, TV, Air-con, Fan, safe, how keys work for night closed doors and any other questions I can ask.

Amazing staff! We will come back

Clean and convenient. The garden is very pretty.

We enjoyed our stay....

My family and I recently stayed at this charming hotel and we were thoroughly impressed. From the moment we arrived, the customer service was excellent—every staff member was friendly, attentive, and genuinely eager to make our stay comfortable. The free breakfast was amazing and delicious. I recommend the chilaquiles and their pancakes. The hotel itself had a warm, inviting atmosphere with thoughtful touches that made it feel special and unique. One of the best parts of this hotel is its prime location—just a short walk to local stores, restaurants, and shops, and incredibly close to El Malecón, making it easy to enjoy everything the area has to offer. Highly recommend this spot for anyone looking for comfort, convenience, and a touch of charm! Muchas gracias a Santiago, who treated us like family when we were there.

Quiet and clean good staff, good security. Good breakfast included.

The downtown area and the pier were within walking distance. Very beautiful city.

Charming atmosphere, welcoming staff and unique! Furnishings and courtyard area were beautifully decorated. Stayed for 5 nights and enjoyed our room. Very clean and daily delicious breakfast . The chilaquilles verde were my favorite! Super comfy bed and wonderful shower! Felt very secure with our garden suite and in room safe.

This is a great property and the staff are extremely attentive and kind. Thank you.

Check in great, staff was wonderful, room was ok, biggest thing for me was the aweful Smell we had from the bathroom, make aure to put water in the drains to avoid this, be prepared for the loud cars and the muaic from the area places, you can hear them but over all it was a good stay, I would stay here again prepared for the items I stated.

The staff was wonderful. Hotel is beautiful. Food was delicious. Love that everything is walking distances

Garden with hot tub was nice and relaxing.