The young man at the desk was great upon check in. Recommended a place to eat to see the town and even called us a car and made reservations. Very appreciative towards the end of our trip when we were tired of figuring out where to eat!

Staff were very helpful and helped confirm our travel plans & gave us great ideas on things to do the internet did not provide. The food was great in the bar, such cute ambiance!

Hotel is too old and not a typical Van der Valk standard. Room was big, bathroom old and the garden view is literally a parking view!

Top shelf! We booked last minute as we weren’t sure where we would end up on our roadtrip. Our room-with three beds as requested-was ready when we walked in. The room itself was lovely-well appointed and very comfortable. The balcony was also really nice. The on site restaurant is wonderful and ending our evening with drinks on the canal was perfect. We added breakfast and it was fantastic. We will absolutely stay again!

Nice rooms and dining, excellent staff, food great. only drawback the only nice view (of the canal) isnt visible from any of the bedrooms. all the room balconies either overlook the road and roundabout or the car park

Lovely hotel with exceptional staff.

The hotel was not in the center of town and there was no where to go to dine, etc. Room and beds comfortable.

Lovely hotel & staff. Clean comfortable rooms. 10 minutes to town centre by bus. Highly recommended.

Staff was very friendly.

The staff were very helpful.

Really nice stay

Great hotel, excellent restaurant

Nice place, beautifully located along the river. Friendly staff. Rooms are good except the showers are small and look a bit old.

The staff/GM wife and husband team are not very kind. We had an issue with dirty coffee cups 4 out of 4 were filthy. The treated my 19yr old daughter like she didnt matter. She shouldnt had gotten the third degree for bringing them up to the front desk. Heaven help if you ask for an extra cup of coffee in your room. 1 each no more. I wanted to take a picture of the cups and they wouldnt let me. I finally did and the old couple who ran the place hot mad because I wanted to post them. They proceeded to tellme that they were the owners of the entire hotel chain. I was recording a video at the time they said that they own the hotel. It was really stupid for all this to happen. But they nees to learn not to disrespect people. They thought since my daughter was young(19) that they could do that. I recommend american to stay away, they are to stern, this hotel is just the opposite on how American hotels are ran. Look at their reviews, Im not alone.

when I arrived at the hotel, my booking had been cancelled by them and the hotel was full. They helped me find a room in another hotel

very nice hotel. the staff was very helpful and polite. we took the family room and he was big and quite. the balcony was also big enough.

Wonderful hotel with great restaurant on river. Rooms are large and clean, and basically I am pleasantly surprised. Recommendation - to visit.

Lovely facility. Large rooms, quiet. Bathrooms could take some freshening up to bring them to the level of comparable hotels. And somehow the place feels understaffed. My room had a non-working safe, so the first solution was to give me a separate room key to a room with a working safe, before finally just moving me. Apparently no one was available other than the receptionist to help me repack and move, which I felt bad about. Housekeeping seemed rather inconsistent as well, with coffee cups not changed and coffee supplies not replenished. I asked for sheets to be changed and they were not. But overall, a very pleasant stay in spite of these shortcomings.

Large room, good restaurant, convenient location, easy parking.

My sons are chefs so I know what look for and expect with any meal. Unfortunately, this property needs a refocus! If want a beverage or coffee, perfect!! Breakfast - very good!! Other meals?? Try the Bishop in Leiden!! Insider tip! I could elaborate but go somewhere else dinner!!