The Idle Rocks is a beautiful property in a great location. We arrived late, and our check in experience was exceptional. The staff at the front desk is lovely and very welcoming. We appreciated how short and sweet our check-in process was, especially after a 6 hour drive. There is a sweet young lady that welcomed us and showed us to our room as soon as we arrived. She also was kind enough to mail some postcards for us since we left on a Sunday. The night we arrived a man, who may be the overnight manager, offered us drinks before the bar closed. Him and the bartender were extremely attentive. A few downfalls that affected this rating were that housekeeping did not do a thorough job of cleaning. We ran out of toilet paper and they failed to refill it. I had to ask the front desk for some, and luckily the overnight manager delivered a whole pack of toilet paper. Additionally, our drinks from the first night were left in the room throughout our whole stay. We also found that the staff handling breakfast was rude. There was one waiter in particular, who never checked on us, gave us an attitude when we asked if we should seta ourselves since he failed to acknowledge us when we walked in. His demeanor was unwelcoming and made our breakfast experience very unpleasant. Luckily, Dean ended up waiting on us and was beyond exceptional. He really changed the experience and personally waited on us, although it is my impression that he may be the manager. Thank you dean!
