Overall Ratings & Reviews Hilton Chicago/Oak Brook Hills Resort and Conference Center

Front desk staff excellent

Only down part was I could not check in early unless I paid $40 . Checked in other hotels early without a charge , so disappointed me .

Great room, comfortable & clean. I’d stay here again.

Great and cost effective hotel in Chicago suburb

Nice hotel

The hotel and staff were great. The only knock we had was the air in our room didn't seem to work very well. We had it set all the way down to 60 and it still didn't seem to get very cool. The pool was nice, the room was great, and the bed was comfy.

2 resturants at hotel. The one told us their was a family room downstairs in the restaurant only to get down there and it was closed due to a water line break. 4 elevators & only 1 working we were on the 4th floor

Overall great hotel. Elegant and nice amenities

Best Golf and Great staff! Thank You .

nice breakfast and dinner

The restroom offers no privacy. The doors open back up not sealed off no locks horrible

Very nice facility & staff!

Beautiful location! I enjoyed dining in the on-site restaurant and wish I'd have had time to swim in the lovely pool.

Great

For being a Hilton. We were surprised that they did not have a shuttle or a breakfast. Pretty costly for few extras

I just stayed one night after a wedding due to proximity and cost. I think that I can overlook some negatives, but the "resort fee" seemed unnecessary. The 6am wake up call from slamming doors and rambling ice machines were unfortunate but such is life.

Convenient enough location for our stay in Chicago. I would raise attention to the staff at the front desk. The greeting was not friendly, no smiles observed in my arrival as a guest. A matter was resolved with our double reservation by Expedia and was appreciated. However upon checking out the same experience in approaching the desk was consistent. While asking for our final bill, it was billed to the card on the account without considering my wishes first. I wanted to pay in cash but the card was billed with no consideration of that request. “No greeting, no Happy Mother’s Day!’, no, “How was your stay???” No appreciation for considering your property. It was cold and unfriendly.I would not for those reasons consider your location again. There was also the sent of marijuana in the bathroom that evening upon our return. Unsure how you monitor that but there needs to be some consideration to the guests who don’t indulge. Customer service rating is a 2 at best.

Did not sleep because other rooms had music

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Loved every thing about The Hilton.. all employees were very kind and knowledgeable…I feel they should receive a raise…