9.0
Exceptional
From 265 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.9

Service and Facilites

8.9

People often mention about Vivotel Hotel
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Distance to City Center (20)
Ambiance (17)
Bedroom (17)
Accessibility (16)
Staff Friendliness (16)
Bathroom (15)
Room Space (13)
Surroundings (11)
Check-in/out Time (11)
Hotel Area (11)
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Traveler Reviews Vivotel Hotel

Number of reviews per page
20
40
Customer reviews
Santi M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
For some reason, I prefer room 117 over the one above. My favorite room is its cleanliness, unlike the others.
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F***l
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 day(s) ago
The room has no shoe limit so the floor looks the same everywhere, there should be a clear limit so that previous visitors don't walk in with shoes again so there is a sacred boundary, and if you don't wear sandals in the room, the soles of your feet will become dark or dirty because there is no boundary. Then for breakfast there is not much variety, only fried rice, rice noodles, and fruit, and even then there are not many choices. If you just want to sleep, it's still worth it, so it's better to take a room without breakfast.
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Nice hotel, good service.
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S***i
icon-origin-TRAVELOKA
8.1
/10
Reviewed 7 week(s) ago
I stay here often. Usually the bathroom is clean, but this time it wasn't. Hopefully, it will improve in the future.
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Accommodation's Reply
13 Apr 2026
Dear customer, thank you for leaving a review and feedback. We will forward this information to the relevant team to take further action. Thank you.
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r***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
For a property that's still relatively new, it should be well-maintained. However, the bathroom was dirty, as if it had never been cleaned. It's such a shame.
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Accommodation's Reply
13 Apr 2026
Dear Guest, We deeply regret the inconvenience you experienced during your stay. We have shared your review with our team so they can maintain our cleanliness standards in the future. Thank you for your review. Best Regards,
Dita P. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
For transit it is very good, the facilities are quite good
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Deborah T.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
room was clean and nearby there's a food court in front of this hotel ,we just stay a night but it's ok ,Aircon and bathroom are good,bed is so so but overall all is ok we asked for nonsmoking room and we got the room we want not like the other reviews that say this hotel only have smoking room it's not true
1 people find it helpful
D***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
The hotel is comfortable & strategic, next time I go to Batam I will stay here again 🤩
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1 people find it helpful
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Awesome and the best.. We'll go there again later in Batam.
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R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
If I may… Room service food starts in the morning until 10:00 PM WIB at least… ☺️
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yardla i.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
It was a really comfortable stay at Vivotel. Comfortable room, comfortable bed, comfortable bathroom.
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2 people find it helpful
Accommodation's Reply
20 Nov 2025
Hello, thank you for your wonderful review. It's an encouragement to our team to continue providing the best service for our guests. See you again soon!
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Iwan A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
The place is close to everywhere, strategic.
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Iwan A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Friendly staff, clean and tidy rooms, close to everything
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Accommodation's Reply
20 Nov 2025
Thank you for staying at our hotel! Your review is an encouragement for us to continue to improve our service. See you again on your next visit.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
clean hotel, right across the street, lots of culinary options at night, friendly staff
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Accommodation's Reply
04 Nov 2025
Thank you for taking the time to write such a wonderful review! We are glad you enjoyed our service.
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Iwan A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Okay, ready, safe, comfortable, friendly staff.
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1 people find it helpful
Iwan A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
If you go to Batam, you must stay here, it's safe, comfortable and strategic.
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Accommodation's Reply
04 Nov 2025
Thank you for your review. We are very pleased to hear that you had a pleasant stay. We look forward to welcoming you back soon.
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F***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Good
2 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Strategic location, close to SNL Food Tanjung Uma and Harbor Bay. Upgrading to a deluxe room costs an additional 50,000 Rupiah and a 100,000 Rupiah deposit. The room was clean enough, but upon returning at night, the smell of cigarettes was very strong, even though I had requested a non-smoking room. Overall, it was quite good.
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4 people find it helpful
Accommodation's Reply
04 Nov 2025
Thank you for your comments and suggestions. We greatly appreciate them. We will continue to improve and maintain our quality in the future.
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Hotma B.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Clean room, location close to the mall
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1 people find it helpful
I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Clean rooms, friendly staff, smooth Wi-Fi
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Number of reviews per page
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