For three days, no one cleaned up, even though the lights were on indicating a cleaning was needed. When we went to eat, we only met the cleaning staff and asked them to clean, and even then, they didn't provide any basic necessities (only water).

I didn't get my room until after 3 PM. The room was spacious and airy, the infinity pool and indoor pool were beautiful, the buffet had a wide variety of dishes, but the prices for lunch and dinner were quite high. There weren't many activities in the evening.

We stayed here during a holiday, so there were many travelers, but the staff handled the service very well.

The hotel had far too few staff for the number of guests! We arrived at 6:30 PM with a small child, and there was no staff to help with parking or luggage. When we went to the beachfront restaurant upstairs, a staff member came to give us the menu, but then no one served us, so we couldn't order anything and had to leave. Our room had blister beetles in it; my husband was bitten twice, once on his hand and once on his neck. We complained directly at the time, but the hotel staff avoided the issue and didn't take any action, not even apologizing. Our 4-day, 3-night vacation was terrible!

The elevator is far away, and the wait is a bit long, but everything else is great.

Beautiful and clean. Friendly staff.

Hotel is good, Tien is so nice

Highly recommended for everyone here. Excellent!

The hotel is beautiful, and the staff at Quang Tien are polite.

Beautiful resort, good staff, buffet breakfast with many dishes, delicious, spacious dining room. Also read: What's the best place to stay?

My family had a wonderful vacation at Koi Resort Da Nang. Everything from the rooms, services to the resort space exceeded expectations. The staff were very friendly, helpful and always ready when needed. The resort grounds are meticulously cared for, quiet and very close to nature, creating a feeling of absolute relaxation. In particular, the General Manager (GM) also proactively visited and talked with guests - a big plus for the professionalism and thoughtfulness of the resort. This is truly an ideal destination for those looking for a complete vacation. My family will definitely come back in the near future.

Check-in time is 2pm but I waited forever and still couldn't get in, no support staff from the lobby, too few staff to support guests, went twice and never came back again

⭐️⭐️ Disappointing Stay – Looks Nice, But Lacks Practical Comfort I spent one night at Koi Resort Da Nang, and unfortunately, it wasn’t a pleasant experience overall. The biggest issue for me was the room lighting — it was far too dim and arranged in an impractical way. For guests who are sensitive to lighting, this setup can be very uncomfortable and even strain the eyes. Proper lighting should be a basic priority in any hotel room. The room itself was clean and tidy, but the bathtub placement made no sense. While I understand the attempt to make the space feel more luxurious, the tub was awkwardly positioned and the faucet was in a very inconvenient spot, making it hard to use. We ordered a snack by the pool — fish and chips — and were shocked to find it full of small fish bones. This is a dish often chosen for children, and serving it this way showed a clear lack of thought and care from the kitchen. Later that evening, we ordered two bowls of bún bò Huế, and it was honestly terrible. I couldn't even tell if it was made by a Vietnamese chef — it tasted more like instant noodles from Russia than a proper Vietnamese dish. On a positive note, the staff at the outdoor pool and on the second floor were friendly and welcoming. They seemed to be better trained than expected for a hotel with such issues. Overall, the resort looks nice on the surface but fails in practical comfort, food quality, and thoughtful service. It’s a 2-star experience at best.

The hotel is quite far from the center, there is nothing around. The facilities are a bit old, some tables and cabinets are rusty. The furniture is not arranged properly, many switches have no information so I don't know what is turned on or off in the room and I accidentally turned off the hot water. The common waiting room is quite hot. The electric car takes a long time to wait. The air conditioner in the room is not cleaned, it says the filter is full, so it doesn't cool, but the technician refuses to fix it. The buffet is delicious but not very diverse, the swimming pool is nice and clean, the beach is clean and beautiful.

nice rooms, nice staff, rs has a private beach but unfortunately didn't have time to go swimming, breakfast here doesn't suit my taste

Great place to stay. Nice view from the room. The food was good.

Clean resort, enthusiastic staff, suitable for family vacation.

Friendly and enthusiastic staff, luxurious and airy room design, quite diverse breakfast buffet.

worth the experience! the only problem is the private area but other guests use fly cam to record videos of other rooms

Friendly and attentive staff, good service