Overall Ratings & Reviews InTown Suites Extended Stay Orlando FL - Universal

Messy, cockroach infestation. Orkin goes on thursdays apparently. Bed bugs, we left the 1st day after i noticed bed bugs. We slept in the car for the first2-3 days

Staff very friendly but you cannot base yourself on the picture on any booking services the hotel is in desperate need of some updating carpets in the rooms are very stain and everything kind of smelled like mildew the bathroom was also in a bad condition the tikibar probably been closes for years its falling appart and same for the minigolf the chairs by the pool are pretty much all busted and all the doors for the rooms look like they were broke into

Where to start! Roaches, yes you read good ROACHES ALL OVER THE PLACE INSIDE THE ROOMS, in the bathroom, on the wall and top of the counter, we had to buy a bugs spray.. 2nd. The manager was very arrogant and prepotent, rude and misleading.. 3rd.. no room cleaning (supposed is on the brochure that never was handled to us) No towels, only 2 towels per room ( thanks God im always carry and travel with our own towels! 4th dirty hallways, trashed and smelly. 5. The only reason why I keept my reservation is because was already paid, and I didn't want to lose our $954.00 payment.. 6.. please if you are looking for a good hotel, stay away from this property and his manager that is good for nothing but to show up his big body with a small brain.

I try to take others reviews with a grain of salt, but this place is terrible. One step above sleeping under an overpass. The mildew smell is nauseating to the point that you can't sleep and there are a lot of roaches. There are people smoking weed in every corridor. The bathroom was the worst. Blood was smeared across the bathroom curtain and stains from human excrement running down the walls. If you have read this far and are still considering it because of the cost, RUN.

Staff allowed me to see the room before completing the check in. They were very gracious when I expressed my concerns.

It not safe nasty

Really bad service. Never came to do housekeeping. Room was in bad conditions. I do not recomend staying in this hotel.

Good location

the place had many little roaches, needed better cleaning service, there were spiderwebs up on the ceiling and ceiling light fixture... the place is not pet friendly but there were many guests with pitbulls and other big dogs. Looks like people actually live at this property. I would not stay there again. The pics are the ad look way better than the room given. it was the last room available so I had no choice.

Roach Infested

The staff was very polite was worth the stay

It was a good stay. Small and comfortable rooms. Only thing they aren’t lending out pots, pan and utensils due to covid so that was my little inconvenience other than that my stay was great.

The photos versus what I saw in the room was totally different. Online it’s says new update rooms. Definitely didn’t look that way. Customer service was horrible. Some employees acted as if you are in their house staying for free. Never even smiled. Lots of things to improve starting with friendlier stuff.

I was here for a week and every time I wanted to use the swimming pool, there was intermittently a padlock on it. One time the staff said that Covid was the cause. Then I was told "there was an incident in the pool." Then the staff said that some safety device was missing from the pool area and would not be in place for at least another week, so I was unable to use the pool at all during 90° weather. But that was less disconcerting than the discovery I made upon settling into my room. While all of the advertising I saw for this hotel touts a "fully equipped kitchen," I discovered that the kitchen is, in fact, bare. There are no pots or pans, no plates, cups, glasses, silverware, a can opener. There is not even a coffee maker! And I can't remember the last time I stayed in ANY hotel that did not have a coffee maker! So... 3,000 miles from home, I discovered that I had no way to prepare meals and now had to go out and buy pots and pans, dishes and cutlery, with money I don't have for things I just had to throw in the garbage at the end of my stay because I couldn't take them on the airplane home with me. That was nuts! And having stayed in about a dozen extended stay hotels throughout the country in the last couple years, this is the FIRST TIME EVER that I've arrived to discover that a "fully equipped kitchen" had no equipment whatsoever! I was also told that there is no maid service at all and that I would have to provide my own toilet paper and soap.

Barbara at the front desk was very nice and helpful when checking-in and throughout the stay. The rooms were clean and spacious. The air conditioning and fridge/freezer were amazing to have in the Florida heat during the summer. They also had a guest laundry room and a decent looking pool that was never very loud. Nearby, (5-10 minutes walking distance) there are fast food, restaurants, Walgreens, and liquor stores. Uber and Lyfts to Universal are about $7-$10 each way. I thought it was really nice for $50 a night. The only drawback is they only provide one roll of toilet paper, one little bar of hand soap, and one plastic cup. I would advise bringing or buying toiletries and utensils because they won’t give extra. But, I would definitely stay here again.

The bed was horrible. The pillows smelled like sweat and bad breath although the pillow cases were clean. The hotel should wash the pillows if they don't want to replace them because the covid virus can definitely be transferred from people who have it to those that don't. The room smelled bad and sparked off allergies like crazy.

Muy mal servicio en horarios de atenciones

Deberían darle mejor condiciones a los baños

Me encanto el lugar ya que tienes libertar de salir y entrar cuando lo desees, sin necesidad de pasar por recepcion. las habitaciones cómodas, con aire acondicionado, piscina limpia y accesos en general. Solo podría decir que cuando llegamos las camas no estaban tan bien hechas.

Baratas nos quartos. A janela dava para o corredor, então a Cortinha tinha que ficar fechada... Precisamos por uma emergência ficar mais, mas o valor cobrado para os dias extras foi cerca de 50% a mais. Felizmente arranjamos uma hospedagem melhor a tempo. A equipe era simpática.