9.0
Exceptional
From 158 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.4

Service and Facilites

8.8

People often mention about Macalister 288
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Ambiance (21)
Room Space (20)
Bedroom (18)
Bathroom (18)
Hotel Area (18)
Surroundings (15)
Staff Friendliness (15)
Family Friendly (14)
Accessibility (12)
Wifi (11)
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Traveler Reviews Macalister 288

Number of reviews per page
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40
Customer reviews
Teddy O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The staff is very friendly, and the overall cleanliness is excellent. Highly recommended.
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K***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Below the hotel, there are 2 restaurants. Good.
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Neneng M.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
near island hospital. easy to find food
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F***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall, everything was good. The location is strategic, and it's close to the hospital of choice. The only downside is the elevator, which can accommodate three people and is very slow. Otherwise, no complaints.
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Andreas A.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Close to Island Hospital, just a short walk...
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Accommodation's Reply
18 May 2026
Dear valued guest, Thank you for your review. We are delighted to hear that our hotel's location near Island Hospital provided convenience and comfort during your stay. We greatly appreciate your support and hope to welcome you back again in the future.
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R***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
(+) Friendly staff, can speak English, can leave luggage after check out, clean room, cold AC, right next to a really nice restaurant. (-) The elevator can't fit many people (3 people) and so the wait is long.
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Accommodation's Reply
18 May 2026
Dear valued guest, Greetings from Macalister 288. Thank you for your kind and detailed feedback. We are delighted to hear that you appreciated our friendly staff, English-speaking service, luggage storage convenience, clean room, cold air-conditioning, and the nearby restaurant. We also appreciate your comments regarding the elevator capacity and waiting time. We understand the inconvenience this may cause, and your feedback has been noted for our ongoing review and improvement. We truly value your support and look forward to welcoming you again in the future.
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Checking in at midnight due to a delayed flight was smooth and fast. Very close to Island Hospital. The room was super clean. Drinking water was available. The hotel staff were all friendly. I've stayed there twice.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you so much for your review and your trust in Macalister 288. We are delighted to hear that your check-in process went smoothly, even though you arrived at midnight due to a flight delay. We are glad you enjoyed our location near Hospital Island, the cleanliness of your room, the provision of drinking water, and the friendliness of our staff. We are honored that you chose to stay with us twice. We appreciate your patronage and hope to welcome you back again on your next stay.
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V***r
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean and the receptionist is very helpful
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Accommodation's Reply
04 May 2026
Dear valued guest, Greetings from Macalister 288. Thank you for your kind feedback. We are delighted to hear that you found the hotel clean and that our receptionist was very helpful during your stay. We truly appreciate your support and look forward to welcoming you again in the future. Best regards, Macalister 288 Management
V***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Clean room, comfortable bed, strategic location, easy to find food, has a balcony. However, street noise sometimes still comes in. The hot water isn't hot, and the elevator takes a while to get to, but overall it's good.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with the cleanliness of your room, the comfort of the bed, the excellent location, the convenience of finding food, and the balcony. We also appreciate your feedback regarding the street noise, the inconsistent hot water, and the relatively long wait times for the lift. We have noted these issues and will forward them to the relevant team for investigation and improvement. We greatly appreciate your feedback and hope to welcome you back for an even more comfortable experience in the future. Thank you, Macalister 288
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Y***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
My husband and I stayed here for 6 nights. I came for treatment at Island Hospital and the location is very close and there is a Welling right next door. There are also 2 cafes below the hotel with delicious food. Suitable for people who are lazy to go anywhere because there are 2 cafes below and the food is very complete. However, if you want to go to the culinary center, you might need to walk a little further, around 500m-1km, but if you just want to go to Island Hospital, it's very suitable. The room is nice, clean and cleaned every day. It's just a bit unfortunate if we drop a little food immediately small ants come. In my opinion, the mattress is also not comfortable because it is a bit soft and sometimes there are small ants on the mattress. Also, there is refillable drinking water on each floor so you can refill it for drinking water. In the room you get 2 coffees and 2 teh tarik every day. The staff is very friendly. Overall, very good, recommended...👍
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you so much for your detailed and constructive review. We are delighted to hear that you and your husband found the hotel's location, close to Hospital Island and convenient access to Welling and the cafes below the hotel, to be beneficial. We are also pleased to hear that the cleanliness of the room, daily housekeeping, refillable drinking water, and the friendliness of our staff contributed to your pleasant experience during your 6-night stay. At the same time, we apologize for the inconvenience you experienced regarding the ants in the room and the comfort level of the mattress. Your feedback on this matter is very important and has been forwarded to the relevant team for immediate action to address these issues. To ensure continuous improvement in cleanliness and comfort, we greatly appreciate your feedback and hope to welcome you back again in the future for an even more comfortable experience. Thank you, Macalister 288
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
A good place to stay, near to the city and hospital
1 people find it helpful
Accommodation's Reply
04 May 2026
Dear valued guest, Thank you for your kind feedback. We are pleased to hear that you found our hotel a good place to stay and appreciated its convenient location near the city and hospital. We truly appreciate your support and look forward to welcoming you again in the future. Best regards, Macalister 288
Kiantario S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff is very helpful and friendly.
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Accommodation's Reply
04 May 2026
Dear valued guest, Thank you for your review. We are delighted to hear that you were satisfied with the assistance and friendliness of our staff. Your compliments mean a lot to us, and we hope to welcome you back again soon. Thank you, Macalister 288
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D***A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel staff are very friendly and always greet you, the place is clean 🫶🏻
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were pleased with the friendliness of our staff who always make a warm welcome, and the cleanliness of the hotel. Your compliments mean a lot to us and will be an encouragement to the entire team. We hope to welcome you back again soon. Thank you. Macalister 288
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Kayna A.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The hotel is new, clean, and the bathrooms are spotless. There's a cafe and restaurant downstairs. It's very close to Island Hospital, about a 5-minute walk. The check-in staff was friendly and helpful. The hotel elevator is a bit quirky, but it's slow and only holds three people.
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Accommodation's Reply
04 May 2026
Dear Valued Customer, Thank you for your review. We are delighted to hear that you found our hotel to be new and clean, including the bathrooms, and that you enjoyed the cafe and restaurant facilities on the ground floor. We are also pleased that our location is close to Hospital Island (approximately a 5-minute walk) and that the service from our staff during check-in was smooth. We appreciate your feedback regarding the elevator. We have noted these comments for future improvements. We hope to welcome you back again soon. Thank you, Macalister 288
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Kiantario S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly. The hotel was very clean. The restaurant downstairs was delicious.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of the hotel, and the fun you had at the hotel restaurant. We appreciate your patronage and hope to welcome you back in the future. Thank you.
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
There are 2 places to eat at the hotel, one is non-halal and one is halal. I ate at Onya, which is halal. The access to the island hospital is still close, just 280m. There is a bus stop across the hotel, not far away, great
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Thank you for your review. We are pleased to hear that the halal and non-halal food options below the hotel were helpful to you, and that you also enjoyed your meal at Onya Restaurant. We are glad that the hotel is close to Hospital Island (approximately 280 meters) and has easy access to the bus stop across the road, making your stay convenient. Thank you for your patronage, and we hope to welcome you back again soon.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The hotel is very comfortable and close to the hospital, but you have to be patient with the elevator.
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Accommodation's Reply
10 Mar 2026
Dear Valued Guest, Thank you for your review. We are pleased to hear that you enjoyed your stay and appreciated the hotel's location near the hospital. We also appreciate your feedback regarding the elevator waiting time. We have taken this feedback into consideration to improve our guest experience. We hope to welcome you back for your next stay. Thank you, Macalister 288 Management.
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Marvel
icon-Medical
Medical
icon-origin-TRAVELOKA
8.7
/10
Reviewed 19 week(s) ago
Lift very slow, the AC in my room is not cool.
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Accommodation's Reply
15 Feb 2026
Dear valued guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the slow elevator and the air-conditioning in your room not being cool enough. We understand how important comfort is during your stay, and we regret that we did not meet your expectations in this regard. Your comments have been shared with our maintenance team for immediate review and improvement. We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards, Macalister 288
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Very close to Island Hospital and Welling drug store
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Accommodation's Reply
07 Feb 2026
Dear Valued Customer, Thank you for your review. We are pleased to know that our hotel is located near Island Hospital and Welling Pharmacy, making it convenient for you. We hope to welcome you back in the future. Thank you. Macalister 288
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
The hotel staff is friendly. There is a water dispenser and iron in the corridor. There is a hairdryer in the room. There are two cafes downstairs. (-)There is no minimart.
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1 people find it helpful
Accommodation's Reply
23 Jan 2026
Dear Valued Guest: Thank you for your review. We are delighted to hear that you appreciated our friendly staff, the hand sanitizer and iron in the hallway, the hairdryer in your room, and the two cafes on the first floor. We also appreciate your feedback regarding the lack of a convenience store near the hotel. We will take this into consideration and work to improve our services to make your stay even more convenient in the future. Thank you for choosing our hotel. We look forward to welcoming you again. Thank you. McAllister 288
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Number of reviews per page
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