The room was very clean, check-in was quick, and the staff were helpful.

The hotel is new, conveniently located near the city center, spacious, and clean to 5-star standards. The breakfast is of good quality, and the staff are professional, but the process needs improvement to be faster as guests check in and check out at the same time. The hotel has a beautiful fish tank in front of the lobby, which children love.

Everything was fine, except we were only allowed to use one swimming pool.

Everything was great. The facilities were excellent. The view from the room was beautiful.

New hotel, clean and beautiful. Warm swimming pool all year round.

It's great, very impressed with the design of the hotel's hallway and lobby.

Beautiful hotel, delicious breakfast, friendly and enthusiastic staff. Will come back next time.

Unfortunately the indoor pool is not working, the outdoor pool is a bit small

The children's play area is a bit cheap, the rest is ok, the swimming pool is very nice, 2 large pools, always with enthusiastic support staff. Breakfast is not too rich but okay. The rooms are spacious and clean, everything is new so it's ok

Check in, check out take a long time, hotel does not have iron available, when borrowing iron they say no iron available

Good service, check in a bit slow. Got room at 3pm, had to check out at 11pm.

It is the top 1 in Ha Long Bay

About the room is quite satisfactory, clean and spacious. Will come back if I have the chance.

I booked a room with a bay view, beautiful in the morning or evening, the hotel is not as fragrant as the previous hotels I've been to, I'm easygoing so my overall review is good.

The ad clip has a bathtub but the room did not have one. The room smells of detergent.

The hotel was new, I was very satisfied with the welcome welcome water and chocolate, but because it was new, the operation was still slow, checking out 6 rooms and 6 adults took more than half an hour. What I FEAR the most is that the staff on duty at the sales department hotline number 0812189689 cursed the customer "DCM You" when I called to check the information on the online booking and received a bad attitude, so I reminded him of his attitude (phone hotline). I called the desk continuously for 3 days and lost connection. I asked a friend to contact me and had the same situation, so I had to call through the mobile hotline). I didn't expect that a 5-star hotel could train such staff, so I didn't record it. Luckily, when I called, I turned on the speakerphone and sat in a room with a cam, so I was able to record it. I called to complain to the hotel on July 13 after the end of the tour. The receptionist received the information to contact me again but did not receive it, I had to write it up here for everyone to consider. The hotel does not take action at all, but only responds formally to reviews on social media.开骂（**尼玛的） China视 享到这里让大家下单前一定要谨慎。酒店管理队伍只客套话回复网上的Contact Us