The staff provided excellent service, but the Wi-Fi was down. The cold pool wasn't even warm at all.

The water heater is not hot, bathing with cold mountain water in cold air temperatures, the pool is not warm, the smell of the toilet or the drain is so bad that it makes you uncomfortable that you can smell it in the whole room.

The hotel staff and security were friendly. However, the water heater in the bathroom didn't work, the TV wouldn't turn on, and the remote control was out of batteries.

Overall the facilities are good.

There's no hot tub, and the breakfast is mediocre and not at all tasty. The sheets need to be replaced, as they're worn and stained. Even after they were replaced, the stains and musty smell are still there. Hopefully, things will improve.

The water heater has to wait 60-90 minutes after use, so those with babies and small children have to wait a long time. There are lots of ants in the room. There are very few local TV channels, but they have smart TVs. The swimming pool facilities are not warm, only the jets are warm, but when in the pool it is cold. The staff is very friendly. The Pinaru Park facility requires a fee of Rp. 15,000 (promotion), originally Rp. 35,000, it is not free.

The staff was very helpful and friendly. We had some trouble with our car, and we were also given a mechanic's number. We had a great two days in Ciater, with plenty of outdoor activities. We had a comfortable and restful sleep, even though the air was very cold.

All the hotel staff are very friendly. Thanks.

Comfortable resort area, suitable for family vacation... the kids are happy staying here.

Got a birthday cake. The atmosphere is cozy, the kids loved staying here. The staff was very friendly. I'll be back again.

The hotel staff is friendly, the location is kid-friendly, and with a restaurant, it's a complete package.

recommended... cool, kids are happy

I really enjoyed my stay here. The service was excellent and fast. The cleanliness could be improved.

The location is close to several tourist attractions, and the staff is super friendly and helpful. Breakfast is tasty but lacking in variety. The water heater could be increased in capacity so you don't have to wait for showers.

The road to Nimo needs to be repaired to make driving more comfortable.

Taking a villa that cost almost 4 million rupiah, did not meet expectations. The villa leaked in the middle room, cockroaches everywhere. I thought it really had a private pool, but it turned out to be a small swimming pool for all the villas, there was no warm water. The swimming pool is only for children, it is the view from the room. The best place if you want a hot bath, a beautiful view and a beautiful atmosphere is Sari Ater, because finally our family took a bath and went for a walk to Sari Ater. Last Eid, we went to Sari Ater, but when we got there, it was already a problem, parking was difficult. In short, it was 'nonsense' for over 4 million rupiah.

Just visited here once, the room cleanliness was lacking, the sheets, pillows were not suitable, the room water was dirty, the food was so-so, the wifi didn't work.

An aesthetic hotel, but the facilities are still a bit lacking. Why is the bathroom water so dirty? I went to Nimo on purpose so the kids could play on the water slide, but the playground was broken during the long weekend. Why wasn't it fixed beforehand, considering it was a long weekend with lots of visitors? Rate Nimo 7/10, so sorry.

Breakfast is okay, pool is clean

Cons: - The hotel is located in a village. The access road is still paved. - The room we stayed in was completely unfit for rent. The walls were peeling from dampness. The ceiling had many black spots from dampness, and it looked like it was about to fall off. There were insect nests on the floor and the corners of the walls. The bathroom and bedroom doors didn't close properly. There was a bad odor coming from the bathroom. - The hot water had to be turned on by yourself. It took an hour for it to be available, and it could only be used by one person. - We have conveyed the above complaints to the hotel. Pros: - Security and receptionists were friendly - We booked two rooms. The room our parents occupied was in less dire condition than ours.