Dear Mr. Rudy, Thank you for taking the time to provide feedback and a complaint regarding our service. We apologize for the inconvenience you experienced during the checkout process. In this message, we would like to clarify further that during the checkout preparations, our team offered to renew your electricity card so that you would continue to have power after checkout (12:00 PM), but you deemed this unnecessary. However, we greatly appreciate your feedback and understand that it may still cause some inconvenience. Therefore, your response will be very helpful for us in improving our communication methods and services to prevent such incidents from happening again in the future. We apologize again for the unpleasant experience. We hope to have the opportunity to serve you better in the future. Sincerely, La Barca Resort