Terrible service here. The room price included taxes and fees. Even after check-in, they still charged a 50 ringgit deposit. I had an 8am flight back to Kuala Lumpur and needed to check out early at 6am, but when I checked out, the staff didn't refund my deposit and said the return time was between 9am and 11am. I've never seen such terrible service anywhere else. Not to mention, the room lacked shower gel, shampoo, and toothpaste. The towels looked like they hadn't been changed in a long time; the white had turned yellow. The room only had one bed (one large and one small), nothing else. And the reception staff—oh my god, they had such cold faces, not a single smile or greeting! Terrible, absolutely terrible.