8.6
Very Good
From 274 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

8.4

Location

8.6

Service and Facilites

8.3

People often mention about Hotel My Home
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Bedroom (19)
Ambiance (16)
Distance to City Center (15)
Bathroom (14)
Room Space (13)
Soundproof (13)
Staff Friendliness (11)
Hotel Area (9)
Accessibility (8)
Check-in/out Time (8)
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Traveler Reviews Hotel My Home

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20
40
Customer reviews
Firman S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The hotel staff is very helpful in providing services and making hotel reservations easy.
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S***h
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Staycation
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5.4
/10
Reviewed 3 week(s) ago
The room's AC wouldn't work at all. Calls to the receptionist to complain about the AC via the room phone didn't go through. I intended to complain directly to the receptionist, but when I took the elevator from the 6th floor, it got stuck on the 5th floor and wouldn't open at all. As a result, I was trapped in the elevator. Calling the admin via WhatsApp was the same, the employee's response was so slow that I was short of breath in the elevator. This will be the last time I stay here, the service is terrible.
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1 people find it helpful
Accommodation's Reply
07 Sep 2026
We sincerely apologize for the inconvenience you experienced during your stay at MyHome Hotel in Pontianak. We are deeply saddened by the issues you encountered, including the malfunctioning air conditioning in your room, difficulty contacting reception, and the broken elevator. In particular, we were very disappointed that our staff were unable to respond quickly to your requests for assistance, especially given the cramped and uncomfortable room conditions. This is not our standard of service for all our guests. We take your valuable feedback seriously and will work with the relevant departments to investigate this matter and are committed to improving our facilities and promptly resolving guest complaints. Once again, we apologize for the inconvenience and will do our best to ensure you choose to stay with us again in the future. Thank you. From the Management of MyHome Hotel in Pontianak.
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Wilhelm V.
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8.5
/10
Reviewed 12 week(s) ago
There are small cockroaches in the room
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Accommodation's Reply
04 Jul 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak. Thank you for your review. We apologize for any inconvenience, especially the discovery of insects in your room, which certainly does not meet our hygiene standards. Your feedback is very important to us, and we will conduct a thorough investigation and immediately improve our cleaning and pest control procedures throughout the hotel. We are committed to ensuring that all guests have a safe, comfortable, and problem-free stay. We hope to provide you with an even better experience on your next visit. 🙏 Sincerely, The Management Team, MyHome Pontianak
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A***u
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5.3
/10
Reviewed 12 week(s) ago
The worst hotel I've ever stayed in. The room was cramped, didn't meet the description, the sheets weren't even sewn together, the curtains were torn, the phone was broken, the tissue paper was empty, the bathroom was slippery, smelly, and dirty, there was still hair in the floor drain, the shower didn't run smoothly or even got stuck, there was no soundproofing, and the semi-club bar was noisy all night. Highly not recommended for family trips.
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Accommodation's Reply
04 Jul 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak Hotel. Thank you for your review. We apologize for the unpleasant experience you had during your stay at our hotel. We understand that comfort and cleanliness are paramount to all our guests, and from your feedback, it is clear that we did not meet the expected standards. This feedback is a concern for the management team. We will immediately conduct a comprehensive assessment of the quality of our rooms, facilities, and the surrounding environment to provide a better guest experience. We are committed to improving our standards of cleanliness, maintenance, and service to ensure all guests feel more comfortable and relaxed during their stay with us. We hope to welcome you back with a better experience in the future. Sincerely, The Management Team, MyHome Pontianak Hotel
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I***o
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8.3
/10
Reviewed 14 week(s) ago
I was a bit worried after booking the hotel, but then I saw the reviews, but it turned out it wasn't that bad. It's not recommended for a staycation, but if you're just looking for a place to stay, it could be a good option. Early check-in is possible, and the rooms are okay. Unfortunately, it's filled with old stuff, and there's only one elevator, which can only accommodate a maximum of four people.
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Accommodation's Reply
04 Jul 2026
Thank you for taking the time to review MyHome Pontianak. We greatly appreciate all feedback, whether positive or constructive. We apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our service and the comfort of all our guests. We hope to welcome you back in the future for an even better experience. Sincerely, The Management Team, MyHome Pontianak
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H***a
icon-Business
Business
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5.4
/10
Reviewed 16 week(s) ago
It's terrible. The AC isn't cold, and the shower water is incredibly low. There are so many horny couples that it's incredibly noisy, and there's a cafe downstairs with incredibly loud music.
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1 people find it helpful
Accommodation's Reply
04 Jul 2026
Thank you for taking the time to review MyHome Pontianak. We greatly appreciate all feedback, whether positive or constructive. We apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our service and the comfort of all our guests. We hope to welcome you back in the future for an even better experience. Sincerely, The Management Team, MyHome Pontianak
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p***a
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8.6
/10
Reviewed 16 week(s) ago
If you want to go to the city center, it's close, you can sleep here.
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Accommodation's Reply
28 May 2026
Thank you for taking the time to review your stay at MyHome Pontianak. We are delighted to hear that our central location contributed to your convenience and enjoyment during your stay in Pontianak. A prime location is one of our top priorities, allowing you easy access to various activities, restaurants, and other essentials during your city stay. Beyond location, we are committed to providing a comfortable, peaceful, and memorable stay for all our guests. Thank you for your feedback. We hope your stay with us was memorable, and that MyHome Pontianak will continue to be your preferred choice of lodging. Sincerely, The Management Team, MyHome Pontianak
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Verified Traveler
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5.7
/10
Reviewed 17 week(s) ago
The room was stuffy and smelly, even though the AC was on, the smell didn't go away.
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1 people find it helpful
Accommodation's Reply
28 May 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak. We apologize if your room felt damp and had an unpleasant odor, even with the air conditioning on. Your feedback is important to us. Your comfort and the quality of our rooms are always our top priority. Therefore, we will immediately conduct further investigations and assessments regarding ventilation, cleanliness, and room maintenance to prevent such experiences from happening again in the future. We greatly appreciate your comments and suggestions, as they help us continuously improve the quality of our service and comfort for all our guests. We hope to provide you with an even better stay on your next visit. 🙏 Sincerely, The Management Team, MyHome Pontianak
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J***a
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
The room is neat and clean and smells good, the vibes are pleasant, suitable for people who want to transit overnight or people who want to rest and need their own space for a while.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak. We are delighted to hear that our rooms were clean, tidy, smelled nice, and were pleasant throughout your stay. Guest comfort is always our top priority. Whether you are staying overnight, for business, or simply seeking relaxation, we hope you enjoyed your stay and that we will be your next choice for comfortable and private accommodation. We look forward to seeing you again next time! 🙏 Sincerely, The Management Team, MyHome Pontianak
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Wisno D.
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8.5
/10
Reviewed 21 week(s) ago
The AC wasn't cold, the room I booked was at the very back, the bed wasn't clean, the toilet door couldn't be locked.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak Hotel. We apologize for any inconvenience you experienced during your stay, particularly regarding the air conditioning not being sufficiently cool, the room location, the cleanliness of the bedding, and the bathroom door that could not be properly locked. These issues certainly did not meet the standards of service we expect from all our guests. Your feedback is very important to us, and our team is currently reviewing and evaluating the room amenities, including repairing the air conditioning, thoroughly cleaning the room, and repairing the bathroom door to ensure it is functional. We will be more careful in designing our rooms to maximize guest comfort. We sincerely hope to have the opportunity to welcome you again for a better stay. We look forward to welcoming you back in the future and wish you a safe journey! Sincerely, The Management Team, MyHome Pontianak Hotel
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panji p. l.
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Leisure
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8.2
/10
Reviewed 22 week(s) ago
It's not bad, but there's only one elevator.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you very much for sharing your valuable feedback about Kunming Mei Jia Hotel. We sincerely apologize for any inconvenience caused, especially during peak hours when we only have one elevator. Based on your valuable feedback, we will continue to make improvements and strive to provide you with an even more comfortable stay. We look forward to welcoming you back again. We will provide you with even better service next time. The Management Team of Kunming Mei Jia Hotel
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Verified Traveler
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Transit
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5.4
/10
Reviewed 24 week(s) ago
Luckily the hotel staff were friendly and nice.
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Accommodation's Reply
06 May 2026
Thank you so much for sharing your experience at My Home Pontianak. We are delighted to hear that you enjoyed our warm and friendly service and the positive attitude of our staff. Providing the best possible service to all our guests is always our top priority. We sincerely apologize if there was anything that dissatisfied you. Your valuable feedback is crucial for the continuous improvement of our services and facilities. We look forward to welcoming you back again. We promise you an even more comfortable and enjoyable stay. Thank you for your trust and patronage. The Management Team at My Home Pontianak
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H***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Good service and room cleaning
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Accommodation's Reply
06 May 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak Hotel. We are delighted to hear that you were satisfied with our team's service and the cleanliness of your room during your stay. Guest comfort and satisfaction are always our top priority, from friendly service to meticulous room cleaning to ensure your room is always clean and comfortable. Your compliments are a great motivation for our entire team to maintain and improve the quality of our service in the future. We hope to welcome you back on your next visit for an even better and more memorable experience. Thank you for your trust. Sincerely, The Management Team, MyHome Pontianak Hotel
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R***o
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Staycation
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8.2
/10
Reviewed 26 week(s) ago
Clean rooms, friendly staff, close to coffee shops
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Accommodation's Reply
06 May 2026
Thank you for taking the time to share your experience at MyHome Pontianak. We are delighted to hear that you appreciated the cleanliness of the rooms and the friendliness of our team. We strive to create a warm atmosphere so that all guests can truly relax during their stay. We also appreciate the nearby coffee shop, which allows you to unwind and enjoy the hotel's surroundings. We hope you had a memorable experience and we look forward to welcoming you back on your next stay. Sincerely, The Management Team, MyHome Pontianak
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J***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Good, like, happy, very happy
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Accommodation's Reply
07 Mar 2026
Thank you for taking the time to share your experience staying at MyHomePontianak. Thank you so much for your positive review. We are delighted to hear that your stay at MyHomePontianak was pleasant and enjoyable. Guest satisfaction is our top priority, and comments like this are a great inspiration for our entire team to continue providing the best service. We hope that every visit you make is a positive and memorable experience. We look forward to welcoming you back in the future and wish you happy travels! Sincerely, The Management Team, MyHomePontianak
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f***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.3
/10
Reviewed 28 week(s) ago
One night only transit or couple backpacking is perfect. Not recommended with family for an extended stay.
1 people find it helpful
Accommodation's Reply
28 May 2026
Thank you for taking the time to review your stay at MyHome Pontianak. We are delighted to hear that our hotel was a suitable choice for your stopover or short trip with your partner. We understand that each guest has different accommodation needs and preferences, including family travel and longer stays. Therefore, your feedback is important to us in continuously evaluating and improving our facilities and comforts to provide a better stay experience for all our guests. Thank you for your feedback and rating. We hope that MyHome Pontianak will continue to be a comfortable and suitable accommodation choice when you visit Pontianak again. 🙏 Sincerely, The MyHome Pontianak Management
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Recommendations for cheap and comfortable hotels
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1 people find it helpful
Accommodation's Reply
07 Mar 2026
Thank you for taking the time to share your experience staying at MyHome Pontianak. Thank you for your positive feedback and suggestions. We are delighted to hear that your stay at MyHome Pontianak was comfortable and met your expectations. We strive to provide the best service at reasonable prices so that all guests can enjoy comfort without worrying about costs. Reviews like this are very valuable to us, as they encourage us to further improve the quality of our services and facilities. We hope to welcome you back again in the future and wish you a pleasant stay! Sincerely, The Management Team, MyHome Pontianak
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Strategic location, friendly staff, fast service, laundry service, and the restaurant has delicious and affordable food. I stayed in the penthouse for a week, with a spacious and comfortable view. Unfortunately, on my last day, I was downgraded to a superior room, even though I had already informed the receptionist. Perhaps the staff forgot that the penthouse was unavailable, so I had to move rooms on the last day. Overall, it was quite good.
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Accommodation's Reply
07 Mar 2026
Thank you for taking the time to review your stay at My Home Pontianak. We are delighted to hear that you were satisfied with the excellent location, the friendly and prompt service from the staff, the laundry facilities, and the delicious food menu at reasonable prices. We are also pleased to hear that the penthouse suite you stayed in for a week met your expectations for comfort. We apologize for the inconvenience that occurred on the last day of your stay. We understand the confusion, but would like to clarify that the room you stayed in was an Executive Suite, not a Superior Room. The penthouse was booked by another guest, so we offered you the Executive Suite as the best available option. We apologize for the misunderstanding that may have made you feel inferior. Your feedback is very valuable to us and will be used to improve the information provided in the future to ensure greater clarity and accuracy. Thank you again for your trust in choosing My Home Pontianak. We hope to welcome you back again with an even better and smoother experience! Sincerely, The Management Team, My Home Pontianak
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D***y
icon-Business
Business
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5.4
/10
Reviewed 39 week(s) ago
the hotel is uncomfortable and the air is not good
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3 people find it helpful
Accommodation's Reply
21 Dec 2025
Thank you for taking the time to share your experience staying at MyHome Pontianak Hotel. We apologize for any inconvenience you may have experienced regarding comfort and air quality during your stay. We understand that a comfortable atmosphere and clean air are important to all our guests. Your feedback is very important to us, and we are currently evaluating and improving our ventilation and cleaning systems in the rooms to enhance air quality. We are committed to continuously improving our comfort standards to ensure your stay at MyHome is comfortable and enjoyable. We look forward to welcoming you back to an even more comfortable and pleasant environment. Sincerely, The Management Team, MyHome Pontianak Hotel
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.6
/10
Reviewed 42 week(s) ago
The loud music from the nightclub really disturbs your rest, the AC is not cold enough, the elevator sometimes doesn't work.
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Accommodation's Reply
11 Dec 2025
Thank you for taking the time to share your experience staying at MyHomePontianak Hotel. We apologize for any inconvenience you experienced, particularly the noise from the nightclub, the insufficient air conditioning, and the malfunctioning elevator. We understand the importance of comfort and tranquility during your stay, and we are sorry that your experience did not meet your expectations. We have forwarded your feedback to the relevant team for immediate action. We are currently conducting a thorough inspection of the air conditioning system and regular maintenance on the elevators to ensure stable operation. Furthermore, we are working on improving noise control to provide guests with a quieter atmosphere. We are committed to continuously improving the quality of our service, as guest satisfaction is our top priority. We hope you will give us the opportunity to welcome you back for a better experience in the future. Once again, we apologize for any inconvenience and thank you for your valuable feedback, which helps us improve further. Sincerely, The Management Team, MyHomePontianak Hotel
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Number of reviews per page
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