yj
yatimah j.
10.0
/10
Reviewed 2 day(s) ago
Friendly service, clean rooms, cool air conditioning, delicious breakfast, a clean, fresh hotel environment. The only problem was that room service suddenly opened the door to ask about bathroom amenities. You shouldn't be allowed to open the door yourself; you need the guest's permission.
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Accommodation's Reply
17 Jun 2026
Dear Yatimah J, Warmest greeting from Tavia Heritage Hotel, Thank you for taking the time to review us. We sincerely apologize for the less than perfect experience you had while staying with us. Your comfort is our priority, and we're diligently to make the necessary improvements based on your feedback. Management.


