Everything was perfect. Staff was very helpful! Great stay! Thank you!

Nice view of Fuji mountain and pretty lake and changing trees color were beautiful Nice location for beautiful surroundings Nice public bath too

Beautiful location. Wonderful staff. Super safe. Will come back

Restaurant and dining experience was exceptional. The only negative was limited to no wi fi.

Staying at this property was truly an incredible experience. My wife and I (American tourists visiting Japan for the first time) stayed here for 3 nights. The staff was so friendly, especially the wonderful staff in the 6th floor restaurant. Our room, a 12-tatami was spacious and comfortable with a great view of the lake and mountains. Each room comes equipped with everything you need to make green tea and wake up with the sun. The 6th floor restaurant boasts views of Mount Fuji on a clear day with excellent food and service. The public bath is comfortable, clean, and hot! 10/10 experience. As for the area around the hotel, we were so amazed by the quiet, lush, and serene town of Tokorozawa. We walked to a Seibu Lions baseball game, the forest that inspired Totoro, and several local parks. It was a great experience of “small town” Japan that is very different from the hustle and bustle of Tokyo city.