the check in process took too long, almost 50min to be completed even though there is no other guests at that time. make it worst, the lobby, despite being quite spacious, has no chair at all for my parent to sit and wait for the whole check in process.
the staff who entertained me is non-japanese, i believe due to their ability to speak in english, however still having difficulties to understand our request in simple english.
the whole experience could be better for the price that we paid.