The staff is kind and helpful. The location is strategically located in the city, perfect for exploring the palace, Taman Sari, Pasar Ngasem, the town square, and the surrounding area. The rooms are spacious and very comfortable. Yesterday, four of us stayed in a Jr Suite, and the room was still spacious enough to accommodate two extra beds. Breakfast was quite good. The downside is that check-in time was too late, at 3:00 PM. There was a sudden change in the price of extra beds and was not informed to guests. But overall, the stay here was very pleasant because it was close to Pasar Ngasem and at night there was delicious Javanese fried noodles in front of the hotel.