Forest Resort Onsen

Explore Forest Resort Onsen
7.3
Pleasant
From 17 reviews
Provided by travelers on
Cleanliness

6.5

Room Comfort

6.7

Meal

6.5

Location

7.4

Service and Facilites

6.8

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Traveler Reviews Forest Resort Onsen

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Customer reviews
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Sorry to say - The hotel is creepy It looks neglected Lots of ants The room is stuffy I was really disappointed Not worth the price Lots of weeds I immediately left it
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2 people find it helpful
Erfan A. Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 27 week(s) ago
The accommodation concept is nice, natural, and includes unlimited private hot spring bathing facilities. The water is hot during the off-season. Cleanliness needs to be improved, and the accommodation's condition needs some improvement.
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1 people find it helpful
E***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 43 week(s) ago
Good service and fast response. Lack of cleanliness.
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1 people find it helpful
L***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
Very comfortable, but the management should pay more attention to the cleanliness of the location.
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R***h
icon-origin-TRAVELOKA
6.6
/10
Reviewed 56 week(s) ago
The hotel facilities and price are not worth it. Just go there once. Don't want to try again
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1 people find it helpful
Y***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 61 week(s) ago
I paid Rp. 750 thousand/room for a 1-night stay on December 7, 2024. The experience I got was very disappointing. 1) Very poor room facilities, like a budget hotel/OYO. 2) No hot water bath facilities (onsen) 3) Cleanliness is also very poor. In short, I highly do not recommend this hotel as a family tourist destination. The price is not comparable to the facilities. Sorry, I have to be honest, so that it becomes the management's concern.
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4 people find it helpful
Accommodation's Reply
04 Jan 2025
Warm greetings Sir/Madam, Thank you for the feedback that has been given regarding your experience at our Resort, We apologize for the inconvenience that you experienced, Your input is very valuable to us and we will immediately follow up for improvement so that similar incidents do not happen again in the future. We hope that we will remain the main choice for you and your family, we will look forward to your next visit, Warm greetings-Management.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 64 week(s) ago
Service staff in terms of choosing breakfast is very lacking, given a choice of breakfast menus but after the guest chooses, the one who comes is different, the cleanliness of the room such as the bed is full of dust, only the cleaning service responded well and cleaned it immediately. Given a free onsen soak but wanted to borrow a towel, they said there wasn't one. Asked about the location of the free waterfall entrance fee, the staff said they didn't know. Please improve the service again. The location is strategic, okay. The soaking place is also okay
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2 people find it helpful
Accommodation's Reply
04 Jan 2025
Warm greetings Sir/Madam, Thank you for staying at Forest Resort Onsen and sharing your experience with us, your assessment will be our motivation in providing better services and products, We will be happy to welcome you and your family back in the future, Warm Regards Management.
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a***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 65 week(s) ago
There is no bath mat. The shampoo soap is out.
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 73 week(s) ago
The place is quite good. Only the pillowcases used by the previous person were not replaced. There is still the smell of someone's head. The granulated sugar should be given sachet sugar. Because there is only a little sugar left and there are many ants. So it cannot be used.
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2 people find it helpful
Accommodation's Reply
16 Oct 2024
Warm greetings Sir/Madam, Thank you for staying at Forest Resort Onsen and sharing your experience with us, your assessment will be our motivation in providing better services and products, We will be happy to welcome you and your family back in the future, Warm Regards Management.
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Aji P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
For the hotel, it doesn't really meet expectations. Too standard. There is only a hot water pool (and that's an additional fee).
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1 people find it helpful
Accommodation's Reply
16 Oct 2024
Warm greetings Mr. Aji, Thank you for staying at Forest Resort Onsen and sharing your experience with us, your assessment will be our motivation in providing better services and products, We will be happy to welcome you and your family back in the future, Warm Regards Management.
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Atik Maunati
icon-origin-TRAVELOKA
5.4
/10
Reviewed 75 week(s) ago
Far different from the picture or advertisement. Staying overnight at that price, the service is like Oyo, exactly like a boarding house. And that price does not include a hot water pool. Plus, breakfast is very late. It is not at all in accordance with expectations.
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2 people find it helpful
Accommodation's Reply
19 Sep 2024
Warm regards Mrs. Atik Maunati Thank you for the feedback that has been given regarding your experience at our Resort, We apologize for the inconvenience that you experienced, Your input is very valuable to us and we will immediately follow up for improvement so that similar incidents do not happen again in the future. We hope that we will remain the main choice for you and your family, we will look forward to your next visit, Warm regards-Management.
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a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 76 week(s) ago
The location is okay, around the hotel there are places to eat and market snacks. You can also buy souvenirs. The service is fast. It's just a shame, when I was in the room I heard the sound of mice on the roof. Taking a warm shower also takes effort 😅. Luckily I took the free onsen. The kids are happy, the moms are also happy.
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Accommodation's Reply
11 Sep 2024
Warm greetings Sir/Madam, Thank you for the feedback that has been given regarding your experience at our Resort, We apologize for the inconvenience that you experienced, Your input is very valuable to us and we will immediately follow up for improvement so that similar incidents do not happen again in the future. We hope that we will remain the main choice for you and your family, we will look forward to your next visit, Warm greetings-Management.
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Findi S. S. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 78 week(s) ago
The hotel staff was friendly but unfortunately the breakfast was limited, and the bathroom was full of ants and sugar, and the tissues were out of stock.
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1 people find it helpful
Accommodation's Reply
11 Sep 2024
Warm greetings Mr./Mrs. Findi, Thank you for your feedback regarding your experience at our Resort, We apologize for the inconvenience you experienced, Your input is very valuable to us and we will immediately follow up for improvement so that similar incidents do not happen again in the future. We hope that we will remain the main choice for you and your family, we will look forward to your next visit, Warm regards-Management.
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 83 week(s) ago
if you can get the promo price, it's really cool to stay here, the room is clean and spacious, the toiletries are complete, the wifi signal is strong, there aren't many facilities from the resort, you can see a lot of food options at night, when you want to have breakfast at 7, the only thing available is fried rice, It's too much to cook, the taste is not comparable, it's better to eat at a restaurant outside the resort
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1 people find it helpful
Accommodation's Reply
05 Aug 2024
Warm greetings sir/madam, Thank you for staying at Forest Resort Onsen and sharing your experiences with us, your assessment will be our motivation in providing better services and products. We will be happy to look forward to welcoming you back sir/madam and family in the future, Warm Greetings Management.
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S***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 83 week(s) ago
HOTEL? This is the inn. Not worth the price, the price is 792 (room including breakfast) but the facilities are very minimal, the water heater doesn't work (LPG is not installed), even though the air is really cold. When the person asked why the water heater wasn't working, the staff blamed him, "Why didn't you report it?" Bad service! Breakfast only told you to choose soto, nasgor or pecel, the rice was really hard like karak. Hopefully it'll be fixed 🙏🏻.
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4 people find it helpful
Accommodation's Reply
05 Aug 2024
Warm greetings Sir/Madam, Thank you for the input you have provided regarding your experience at our hotel. We apologize for the inconvenience you experienced. Your input is very valuable for us and we will immediately follow up to improve the situation. something similar will not happen again in the future. We hope that we will remain the first choice for you and your family, we will look forward to your next visit, Warm greetings from Management.
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