Strategic location close to the city center, culinary center, and beachfront. The room was comfortable, but the smart TV didn't work and there was no operating manual. Overall, it was okay.

Always a choice when on a business trip

The amenities are complete. Ask the receptionist for a hairdryer. The breakfast is varied and delicious. The staff is friendly. I'll stay here again next time. Thank you for the experience.

Everything is top, but there's just not enough variety at breakfast.

Best staycation before the next trip on Sumatera Utara!!!

The lobby, surroundings, rooms, and bathrooms are clean, and the staff are friendly. The shower and hot water also work well. Choose a room facing the hill for a great view.

The hotel's location near the shores of Lake Toba offers stunning views, is easily accessible by public transportation, and boasts ample parking. It's a perfect place to spend the end of your holiday with your family.

Clean hotel, you can take a shower on the edge of the lake in front of the hotel

A highly recommended hotel in Balige, close to Lake Toba. Friendly staff, delicious food, and spacious rooms. Room cleanliness could be improved, as the floors are still a bit sandy. Worth a stay.

The rooms are clean and comfortable, and the breakfast is delicious. The location is lakefront, and there are many cafes with lake views nearby. Highly recommended.

The receptionist is easily offended... her facial expression is not friendly... the security should be friendlier... please improve your friendliness... in the application there is a 45 minute early check-in dispensation but in reality it is different, it still has to be at 14.00 WIB.

The hotel is located across from Lake Toba, the hotel is clean and the toilets are also clean, very impressive

Very satisfied staying at Hotel Gemma, the room was clean, spacious, and the location was strategic, really very satisfying.

Our family loves staying at Gemma. The room is quite spacious with an extra bed. The bathroom is not that big, but the shower water flows well... You know, sometimes there are inns where the water comes out making my heart uncomfortable because the flow is not strong from the shower. I love this hotel! Oh yeah... one more thing... Gemma doesn't provide a hair dryer...

The hotel room is clean and tidy. The hot water works well. Only the breakfast menu needs to be improved.

The food is too oily. Not suitable for people aged 50 and above.

The food is too oily. Not good for your health.

The hotel is nice, the concept is modern but still has traditional elements, the environment is clean and the service is also very good, the parking is also spacious 👍

The hotel is nice, the hotel staff is friendly.

First time staying at this hotel. Clean, comfortable, breakfast overlooking the lake. Awesome. Breakfast needs to be improved, add an American breakfast.